Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Dominic Vargas - Rooms Manager, Gestion de l’hôtel
Thank you for your recent stay with us. We appreciate your feedback. We hope to have you stay with us again in the future.
par un voyageur de Benton
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Dominic Vargas - Rooms Manager, Gestion de l’hôtel
Thank you for your recent stay with us. We appreciate your feedback. We hope to have you stay with us again in the future.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Ashley was amazing and very professional!!!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Dominic Vargas - Rooms Manager, Gestion de l’hôtel
Thank you for your recent stay with us. We appreciate your feedback. We hope to have you stay with us again in the future.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Dominic Vargas - Rooms Manager, Gestion de l’hôtel
Thank you for your recent stay with us. We appreciate your feedback. We hope to have you stay with us again in the future.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Dominic Vargas - Rooms Manager, Gestion de l’hôtel
Thank you for your recent stay with us. We appreciate your feedback. We hope to have you stay with us again in the future.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Dominic Vargas - Rooms Manager, Gestion de l’hôtel
Thank you for your recent stay with us. We appreciate your feedback. We hope to have you stay with us again in the future.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
From the moment we arrived it was not good, after getting there from a 9 hour drive the receptionist took so long to check us in because the key system was not working. Going through the hallway you could hear everything in the rooms. We got into our room and it was not clean, the shower was stained and dirty. The shower faucet had built up in it. For the price you pay to stay here plus parking per night it was a definite thumbs down.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Dominic Vargas - Rooms Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I am deeply sorry to hear about your recent experience, and I want to sincerely apologize for the inconveniences you encountered during your stay with us.We understand that after a long journey, a smooth check-in process is essential, and I apologize for the delay caused by our key system. This is not reflective of the high standard of service we aim to provide. I also want to apologize for the cleanliness issues in your room; this is certainly not the experience we want any of our guests to have, and we will address this with our housekeeping team immediately.Your concerns about the condition of the shower and noise levels have been noted, and I assure you that these will be taken seriously as we strive to improve both our facilities and guest experience. We will also review our parking charges to ensure we are providing the best value for our guests.Thank you for bringing these matters to our attention. We hope you will give us another opportunity to make it right and provide you with the exceptional stay you deserve.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Stayed here a few times, but this last room we stayed in was bit older. Stayed on the 12th floor. Lots of wear and tear in the bathroom. Bed was small but super comfy. Overall it was a pleasant stay.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Dominic Vargas - Rooms Manager, Gestion de l’hôtel
Thank you for taking the time to share your experience and for choosing to stay with us again! We're glad to hear that you had a pleasant stay and found the bed to be super comfy.We appreciate your feedback regarding the condition of the room, particularly the bathroom. We strive to provide a consistent and high-quality experience for all our guests, and your comments help us identify areas for improvement. Rest assured, we are taking steps to address the wear and tear you mentioned.We truly value your loyalty, and we hope to welcome you back soon for an even more comfortable and updated experience. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know.Safe travels!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Dominic Vargas - Rooms Manager, Gestion de l’hôtel
Thank you so much for your 5-star review! We're thrilled to know you had a great experience with us. Your positive feedback means a lot to our team, and we hope to welcome you back for another fantastic stay soon!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Its a ghost town after 5pm
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Dominic Vargas - Rooms Manager, Gestion de l’hôtel
Thank you for your feedback! We're glad you enjoyed your stay overall. We understand that the atmosphere can feel quiet after 5 PM, and we're continuously exploring ways to enhance the evening experience for our guests. If you have any suggestions or specific activities you'd like to see, please let us know. We hope to welcome you back soon!
