Note fondée sur 843 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 oct. 2024
I had recommended thus hotel for our short stay to see the Balloon festival. My sister and her BF got to the hotel and were told that they room was canceled, they reserved days in advance and had a confirmation #. We had friends coming from Spain and they got to experience that plus upon arrival one of my guests needed to use the restroom and there is no restroom in the lobby. Plus no coffee. .
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jeaneth, We strive to create an exceptional, memorable visit for each guest, so please accept our apologies for the issues encountered and for not meeting your expectations. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
par un voyageur de Rio Rancho
Publié le 30 août 2024 sur Expedia
par un voyageur
Publié le 29 août 2024 sur Hotels
par un voyageur
DONT RECOMMEND
Publié le 26 août 2024 sur HotelsRooms were filthy!! Rooms had cockroaches and spiders my father in law was bit by one! Lady had to come into 1 of the 2 rooms so she could clean and vacuum because there was crumbs all over the floor and the rooms STUNK they also had what I would assume be sewer water back up into the kitchen sink and splashing at random times of the day and night. Definitely don’t recommend staying here we also were not the only ones who had issues with roaches and spiders as there was someone complaining also!!
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, We sincerely appreciate your detailed feedback, although we deeply regret the distressing experience you encountered during your recent stay at our hotel. We take all guest comments seriously, especially matters of this nature, and understand the profound importance of maintaining a safe and comfortable environment for our guests. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. Your input is invaluable to us, and we thank you for bringing this matter to our attention. We look forward to welcoming you back for a pleasant stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 23 août 2024 sur Expedia
It’s very convenient
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Stephanie, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. It was our pleasure to host your visit at Extended Stay America, and we look forward to seeing you soon.Sincerely,Hotel Management
par un voyageur
Publié le 21 août 2024 sur Expedia
I feel like the front desk is not friendly or helpful at all
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Stephanie, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back to the city, we welcome the opportunity for you to stay with us again and receive a much warmer welcome and our outstanding hospitality.Sincerely,Hotel Management
par un voyageur
Publié le 17 août 2024 sur Expedia
Quit place to stay
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Elmer, Thank you for selecting Extended Stay America for your accommodation needs. We are pleased that you enjoyed your stay in our tranquil environment and that your experience was favorable. We eagerly anticipate the opportunity to welcome you back for another rejuvenating stay in the near future.Sincerely,Hotel Management
par un voyageur
Publié le 16 août 2024 sur Expedia
Though my 2 bed queen was reduced to one
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Jeremiah, Thank you for your feedback. We hope your overall visit was pleasant. However, we regret if any issues kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely,Hotel Management
par un voyageur
Publié le 11 août 2024 sur Expedia
I booked a room with two double beds and was given a room with 1 bed just to be told they couldn’t do anything or refund me. Room was terribly dirty and smelled. We had to leave.
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Bethany, Thank you for your valuable feedback. We extend our sincere apologies for the oversight in meeting your expectations with respect to the requested room. Also, we acknowledge that the room provided did not meet the customary standards of cleanliness and comfort. While we make every effort to accommodate such requests, there are instances when the requested room is not unoccupied and available. We genuinely regret any disappointment you experienced and understand your frustration. Rest assured, we will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. We remain committed to providing you with the highest level of service and look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
par un voyageur
Horrible place to stay
Publié le 30 juill. 2024 sur HotelsRoom smelled like fish, dirty sink in bathroom, bulb hanging from lamp,
dirty carpet
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Rose, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Rest assured, we will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. We remain committed to providing you with the highest level of service and look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
