Note fondée sur 838 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 oct. 2024
I had recommended thus hotel for our short stay to see the Balloon festival. My sister and her BF got to the hotel and were told that they room was canceled, they reserved days in advance and had a confirmation #. We had friends coming from Spain and they got to experience that plus upon arrival one of my guests needed to use the restroom and there is no restroom in the lobby. Plus no coffee. .
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jeaneth, We strive to create an exceptional, memorable visit for each guest, so please accept our apologies for the issues encountered and for not meeting your expectations. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
par un voyageur
Publié le 16 août 2024 sur Expedia
Though my 2 bed queen was reduced to one
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Jeremiah, Thank you for your feedback. We hope your overall visit was pleasant. However, we regret if any issues kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely,Hotel Management
par un voyageur
Publié le 11 août 2024 sur Expedia
I booked a room with two double beds and was given a room with 1 bed just to be told they couldn’t do anything or refund me. Room was terribly dirty and smelled. We had to leave.
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Bethany, Thank you for your valuable feedback. We extend our sincere apologies for the oversight in meeting your expectations with respect to the requested room. Also, we acknowledge that the room provided did not meet the customary standards of cleanliness and comfort. While we make every effort to accommodate such requests, there are instances when the requested room is not unoccupied and available. We genuinely regret any disappointment you experienced and understand your frustration. Rest assured, we will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. We remain committed to providing you with the highest level of service and look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
par un voyageur
Horrible place to stay
Publié le 30 juill. 2024 sur HotelsRoom smelled like fish, dirty sink in bathroom, bulb hanging from lamp,
dirty carpet
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Rose, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Rest assured, we will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. We remain committed to providing you with the highest level of service and look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
par un voyageur
Publié le 30 juill. 2024 sur Expedia
It’s a nice area lots around very convenient
par un voyageur
Publié le 29 juill. 2024
Our room had a horrible smell to it. When speaking to someone at the front desk they said the room was just “bombed” because someone was staying in there long term and they couldn’t get rid of the smell. We were rudely told there wasn’t a single room to move to and we could check out. Horrible experience.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Lacy, We extend our sincere apologies for the distressing experience you encountered during your recent stay. Our team is diligently reviewing our housekeeping procedures to ensure that our rooms consistently meet the highest standards of cleanliness. Your feedback is of great importance to us, and we have promptly communicated it with our team to ensure more effective handling of similar situations in the future. We value your feedback and hope for the opportunity to demonstrate the exceptional experience you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 25 juill. 2024 sur Hotels
I enjoyed my stay since ita close to my worksite
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management
par un voyageur
Publié le 23 juill. 2024 sur Expedia
😊
par un voyageur
Publié le 21 juill. 2024 sur Hotels
par un voyageur
Publié le 21 juill. 2024 sur Hotels
The hotel room wasn't vacuumed and the floor was sticky! I went to the front desk several times and know one was around. Terrible, filthy place!
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Brenda, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and exceptional service, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
