Note fondée sur 875 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 nov. 2022 sur Hotels
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Victoria,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Nice and easy hero airport. Comfortable. Convenient.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Shannon,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Desk staff friendly and helpful..
Publié le 18 sept. 2024 sur HotelsThe only problem was that key didn't work. The guy at the desk said they needed to change batteries. He moved me to a nearby room since my luggage was already by the first room. After printing new keys he accompanied me up to the room to make sure the keys worked.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Martha,Thank you for taking the time to share your experience with us. We apologize for the inconvenience you faced with your room key. We’re glad to hear that our staff was able to assist you promptly and ensure you were comfortable in your new room.Your feedback is invaluable, and we will address the key issue to prevent it from happening in the future. We appreciate your understanding and hope to welcome you back for a seamless stay next time.
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Twilight,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.
par un voyageur
Great Hotel
Publié le 16 sept. 2024 sur HotelsExcellent place. Clean and comfortable
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Russell,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Mary,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Anne,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Property seems new. But maintenance seems poor. Elevator flooring is already damaged...???.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Luis,Thank you for sharing your feedback with us. We’re pleased to hear that you found our property to be new and in good condition.However, we apologize for the maintenance issue you noticed with the elevator flooring. We take such concerns seriously and will ensure that this is addressed promptly to maintain the high standards we aim to uphold.Your observations are invaluable in helping us improve, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a more seamless experience on your next visit.
par un voyageur
Publié le 10 sept. 2024 sur Hotels
The room wasn't stocked well with toiletries. We had to walk down to get whatever we wanted like towels or blankets.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Enrique,Thank you for taking the time to provide your feedback. We’re sorry to hear about the issues you encountered with the room's toiletries and the need to walk down to request additional items.We strive to ensure that all our rooms are well-stocked and that guests have everything they need for a comfortable stay. Your feedback highlights an area where we need to improve, and we will be reviewing our inventory and service procedures to prevent similar issues in the future.We appreciate your patience and understanding, and we hope to have the opportunity to better serve you on your next visit. If there’s anything else you’d like to share or if you have additional suggestions, please let us know.Thank you for staying with us.
