Ratings based on 926 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Pueblo
Posted Aug. 30, 2024
Comment from Hotel Management
Sep. 6, 2024 by Sincerely, Leeann Castillo AGM, Hotel Management
Dear Marsha Thank you for choosing to stay with us. We appreciate your business and look forward to welcoming you back in the near future
by A traveller
Posted Aug. 11, 2024 on Hotels
Comment from Hotel Management
Sep. 6, 2024 by Sincerely, Leeann Castillo AGM, Hotel Management
Dear Janine Thank you for choosing to stay with us. We appreciate your business and look forward to welcoming you back in the near future
by A traveller
Posted Aug. 9, 2024 on Expedia
It was okay.
Comment from Hotel Management
Aug. 10, 2024 by Sincerely, Leeann Castillo, AGM, Hotel Management
Dear Leonard, Thank you for choosing our hotel. We apologize for falling short on meeting your expectations and we hope to have the opportunity to better serve you in the future.
by A traveller
Posted Aug. 4, 2024 on Hotels
The stay was amazing my family had a blast and the staff was outstanding! Made us feel at home and always had a smile on their face will be going back every time we are in New Mexico!
Comment from Hotel Management
Aug. 10, 2024 by Sincerely, Leeann Castillo, AGM, Hotel Management
Dear Stephanie, we are delighted that your stay was nothing short of exceptional. Until next time!
by A traveller
Very Nice hotel.
Posted Aug. 4, 2024 on HotelsInitial check in was delayed due to hotel experiencing a water main break. Hotel lobby was very clean but warm. Room was very clean as was the bathroom.
Comment from Hotel Management
Aug. 10, 2024 by Sincerely, Leeann Castillo, AGM, Hotel Management
Dear Patrick, we are grateful for your valuable feedback we regret that an unfortunate water main break affected our hotel and delayed the process of your check in. I am glad you had a great overall experience and thank you for sharing your review.
by A traveller
Posted Aug. 3, 2024 on Expedia
Convenient location
Comment from Hotel Management
Sep. 6, 2024 by Sincerely, Leeann Castillo AGM, Hotel Management
Dear Mooseong thank you for sharing your review with other travelers and us. I'm glad you enjoyed our location. We look forward to welcoming you back in the near future.
by A traveller
Posted Jul. 31, 2024 on Expedia
Love the top bar
by A traveller
Posted Jul. 31, 2024 on Expedia
Across from a large Intel campus, this Hotel is comfortable and clean. Breakfast is adequate and inexpensive. The exercise room is small but useful, as is the pool.
The rooms are spacious and clean.
Comment from Hotel Management
Sep. 6, 2024 by Sincerely, Leeann Castillo AGM, Hotel Management
Dear John We sincerely appreciate your choice to stay with us and for sharing your positive review. It is wonderful to hear that your experience with us was enjoyable in every aspect. We strive to be your preferred hotel whenever you visit the Rio Rancho area.
by A traveller
Posted Jul. 31, 2024 on Hotels
Comment from Hotel Management
Sep. 6, 2024 by Sincerely, Leeann Castillo AGM, Hotel Management
Dear Anonymous Thank you for choosing to stay with us. We appreciate your business and look forward to welcoming you back in the near future.
by A traveller
Posted Jul. 29, 2024 on Hotels
Room smelled like smoke covered by air freshner. Pillows are absolutely horrible! They go completely flat even with two pillows.
Staff was great.
Comment from Hotel Management
Aug. 1, 2024 by Sincerely, Leeann Castillo AGM, Hotel Management
We appreciate your business and the fact that you shared a review. It is lovely to hear that you found our staff to your liking, but I regret that you didn't have a more exceptional overall experience. Thank you for being our Guest and providing us with some areas that we can improve upon, so your next stay will be perfect.
