Note fondée sur 522 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Un choix plutôt judicieux
Publié le 13 août 2024 sur HotelsLa déco et le thème de l
Hôtel ne sont vraiment pas à mon goût , mais ça ça reste subjectif. La chambre tout à fait correcte et très propre.
Très propre , personnel ok serviable .
Pas mal d’options café et restaurants très proches à pied , notamment Farmacy juste en face qui propose des produits frais , style coffee shop un peu branché . Plus loin NTucci (quelque chose comme ça ) plutôt pas mal si on veut la ger italien . C’est assez chic pour le coin et très correct . Flying star aussi pour le petit dej (pas testé mais apparemment très connu) .
Bien se renseigner avant pour éviter de partir à l’est de l’hôtel car ça craint .
Commentaires de Gestion de l’hôtel
16 août 2024 par Fidele-GSA , Gestion de l’hôtel
Merci pour vos retours ! Je suis heureux que vous ayez passé un bon séjour et que vous ayez trouvé la chambre propre et le personnel utile. C'est super de savoir que vous avez apprécié les options de restauration à proximité, comme Farmacy et M'tucci.
par un voyageur
Publié le 22 juin 2024 sur Expedia
Hôtel hors de l’ordinaire! Décoration impressionnante.
Par contre, c’est bruyant car la rue en face est très passante.
Ce que nous avons moins aimé, l’air climatisé était super bruyante , il faisait très chaud dans la chambre donc on en avait besoin. Nous avons très mal dormi car nous avons le sommeil léger.
À recommander pour le décor peu commun à la réception et dans la chambre.
Commentaires de Gestion de l’hôtel
25 juin 2024 par GSA-C.M , Gestion de l’hôtel
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such an enjoyable stay at our hotel. It is always our goal to provide a memorable experience for all our guests, and we are delighted that we could exceed your expectations.Your kind words about our hotel mean a lot to us. We strive to create a welcoming atmosphere and provide exceptional service, and it is rewarding to know that we succeeded in doing so during your visit.We look forward to welcoming you back to Hotel Zazz on your next trip to Albuquerque. If there is anything else we can do to make your future stays even more pleasant, please do not hesitate to let us know.
par un voyageur
Publié le 6 déc. 2024
Commentaires de Gestion de l’hôtel
7 déc. 2024 par Fidele-GSA , Gestion de l’hôtel
Thank you so much for your amazing 5/5 review! We're thrilled to hear that you had such a great experience with us. Your kind words mean the world to our team and motivate us to keep delivering exceptional service.We’re so glad we could make your stay enjoyable, and we can’t wait to welcome you back for another fantastic visit. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know. Thank you for choosing us and for sharing your wonderful feedback!
par un voyageur
Creative vibe but wouldn't return
Publié le 8 oct. 2024 sur HotelsLoved the vibe and attention to detail. Here is what would keep us from returning: Staying in room 247 with an early morning flight and the Music/bass blasting while we are trying to sleep. Contacted front desk, said they would have them turn it down, didn't happen. Traffic noise - if we had more time I would have moved rooms. Safety - felt a bit uneasy with the yelling going on outside when we were loading up to leave at 4 this morning.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par GSA-C.M , Gestion de l’hôtel
Thank you for taking the time to share your experience and for your kind words about our vibe and attention to detail. Due to the Balloon Fiesta, our rooms were in high demand, and unfortunately, we weren’t able to move you to another room at the time. We did provide an upgraded room at a very discounted rate to accommodate you as best we could, but we understand how important a peaceful night’s sleep is—especially with an early morning flight.We truly appreciate your feedback about the noise and safety concerns. We’ll be working closely with our team to ensure better communication and responsiveness moving forward. Your comfort is our priority, and we’re always looking for ways to improve. We hope to have another opportunity to welcome you back and provide a more restful experience. Thank you again for staying with us !
par un voyageur
Technicolor fever dream - good, not great
Publié le 8 oct. 2024 sur HotelsOverall for a 3-star place the hotel delivers as expected, with a few extras that may or may not be to your liking. The location is convenient to Nob Hill, but is located directly on Central and all the color that avenue brings. Front desk personnel are friendly, but it seems that the hotel in general is still working out a few kinks (asked for minimal amenities that should have been in-room already but they never appeared, “speakeasy” is going through a revamp, stated web prices for things were different onsite, and pool area could use a touch more attention), but all-in-all a solid (and boutique, local owned) option that delivers more character than the chain options in town. Room was large, and all the basic amenities were present as expected - however, the entire hotel and rooms seem like a quick-flip of a travelodge or motel 6 (furnishings varied from thoughtful to cheaply installed), and wear is already starting to show. Hoping that the owners put a little more love into maintenance (and security - for instance, not putting room numbers on the publicly displayed parking pass for your car) to perfect the “experience,” which is really what they are aiming for. Last bit - be warned that during peak times the costs rival those of 4/5-star hotels in NYC or SFO - temper your expectations, and know that you’re paying for availability, not star-ratings, or the amenities those properties offer.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par GSA-C.M , Gestion de l’hôtel
Thank you for your thoughtful review and for sharing both the positives and areas where we can improve. We're glad to hear that you found our location convenient and appreciated the character that comes with staying at a locally-owned, boutique hotel like ours. We're also happy that you enjoyed the friendly service from our front desk team and found your room spacious.Your feedback regarding the amenities, pricing discrepancies, and pool area maintenance is invaluable, and we're actively working on enhancing these aspects. We’re currently in the process of revamping our speakeasy, and we appreciate your patience during this transition. As for the parking pass issue, that’s great insight, and we’ll look into adjusting it for added security.Our goal is to create a unique and memorable experience for our guests, and we’re committed to continuously refining our offerings. We hope to have the opportunity to welcome you back and show you the improvements we’re making! Thank you again for your support.
par un voyageur
Zazz is zazz!
Publié le 8 oct. 2024 sur HotelsThe hotel is so cute and lively. We loved it. The owner and all of the employees were super nice and very helpful. We especially loved all the cookies and great advice about town. I would definitely recommend and stay there again.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Vibe Curator, Gestion de l’hôtel
Robin it has been our PLEASURE and HONOR to host you! Cookies are the best, especially when they are hot air balloon shaped ;) Thank you for the additional visuals and your zazzy hospitality. We hope to see ya again very soon. Safe travels!
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Hip location, trendy vibe, comfortable bed & accommodations. The staff was outstanding & we really enjoyed the speakeasy bar! Thank you, Fidele & Frank!!!
The waterfall shower head was clogged up but other than that it was 10/10.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Cool Viber, Gestion de l’hôtel
Paul! Thanks for the feedback on the shower. Please know we have addressed it today. Overall thank you for letting us know that you enjoyed our location, the vibes, and our fav the beds and pillows (which are for sale so you can enjoy it at home). We hope to host you again soon. Safe Travels!
par un voyageur
Hotel Zazz - AWESOME
Publié le 4 oct. 2024 sur HotelsExcellent front desk staff, Console, Knot and Dave.
We loved the stay and wished it had been planned for a longer one.
The property decor is amazing, comfortable bed, linens and pillows. Detail for the rooms is spot on!
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Guest Experience Curator, Gestion de l’hôtel
BAMB! This review is lit! Thank you for taking the time to let us know who specifically helped you during your stay. They actually get cash bonus'! Whooohooo Also, thank you for noticing our hard work from our local artists. Every "decor" item you see is actually an art installation. We will let our 5 year old boss know about the detail room touches. Shes the mastermind behind the popsicle happy hour too! We look forward to hosting you again soon. Safe travels!
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Fidele-GSA , Gestion de l’hôtel
Thank you for your kind review! We're glad you enjoyed your stay and appreciate your feedback. We'll continue working to improve and hope to welcome you back soon!
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par GSA-C.M , Gestion de l’hôtel
Thank you very much for your positive feedback! We cannot wait to see you
