I booked this VRBO for the night before my best friends wedding. we had bridesmaids traveling in from out of town and all needed a place to stay.
Check in time was at 4pm, so we were curious as to why the cleaner was still there at 4:30pm when we arrived. I reached out to the property manager to receive our VRBO info (most importantly the lock code to receive keys to the house.) We sat outside the property for 20 minutes and called the property manager 5 times, and messaged her on both the VRBO app and her actual phone number but received no response. While sitting outside the house waiting for a response, the cleaner told us she would give us the code so we could start taking some of our things inside.
Once a few of our friends had arrived, the house started to warm up (most likely do to a mix of 10 girls plus the 90° heat outside). We found the thermostat and a note asking that we don’t change the temperature. Not a huge deal, but also for the price of the house, I think we should be able to set the temp to what we want.
Before going to bed we wanted to watch a movie on our computer. The listing specifically states that there is wifi available, which there is, but the property manager never sent the welcome info for the VRBO so we didn’t receive the password and (not) to our surprise the manager didn’t respond when I texted asking her for the password.
We wanted a relaxing house, but getting information was so stressful that in the end we didn’t get that.