Ratings based on 945 Guest Reviews
Hear it directly from our travellers
2.8 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 22, 2024 on Expedia
Terrible hotel. I booked 3 rooms and a friend booked another. The floor was filthy and after talking my shower and walking in the room my feet were black. The shower was moldy. Beds were uncomfortable. The light in the stairwell was not working and using the stairwell was unsafe at night. The smoke detector cover was missing. The towels were like shop garage towels. One of rooms had bugs in the bed and had to change rooms. Another room the cammode overflowed. The working refrig was the best part of the room.
Comment from Hotel Management
Oct. 24, 2024 by Brand Experience Team, Hotel Management
Hi John, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them. Natalie #team6
by A traveller
Rude service
Posted Oct. 21, 2024 on HotelsWas denied a stay at the hotel. No explanation on cancelation. Will never stay here again or any motel/ studio 6.
by A traveller
Posted Oct. 18, 2024 on Hotels
by A traveller from Mesa
Posted Oct. 18, 2024
This place was terrible. Heavy stale cigarette smoke, so bad that our clothes and belongings absorbed the smell and lingered for days. We saw cockroaches. Our bed was missing the top sheet. Bathroom floor was filthy under the sink vanity.
Comment from Hotel Management
Oct. 18, 2024 by Nancy Y., Hotel Management
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6
by A traveller from Mesa
Posted Oct. 18, 2024
This place was terrible. Heavy smell of stale cigarette smoke, so bad that our clothes and belongings absorbed the smell and lingered with us days later. We saw cockroaches. Our bed was missing the top sheet. The bathroom floor was filthy under sink vanity.
Comment from Hotel Management
Oct. 18, 2024 by Nancy Y., Hotel Management
We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience. Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust.Nancy Y.#Team6
by A traveller
Posted Oct. 16, 2024 on Hotels
The room smelled and was dirty. No hot water in the shower. Furniture was broken and dirty
Comment from Hotel Management
Oct. 17, 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A traveller
Posted Oct. 16, 2024 on Expedia
Told by check there was roaches on the room
Comment from Hotel Management
Oct. 16, 2024 by Brand Experience Team, Hotel Management
Hi Juan,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A traveller
Posted Oct. 14, 2024 on Expedia
Very unkept ,smelly, bathroom very dirty and broken shower head. I could keep going.
Comment from Hotel Management
Oct. 15, 2024 by Brand Experience Team, Hotel Management
Hi Kenneth,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
by A traveller from Clovis
Posted Oct. 14, 2024 on Expedia
Descent area, dirty rooms,smelly,roaches,come to find out they house homeless and kicked them out for the balloon festival and jacked up the price,you get what you pay for
Comment from Hotel Management
Oct. 15, 2024 by Brand Experience Team, Hotel Management
Hi Jeff,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A traveller from Catskill
Posted Oct. 14, 2024 on Expedia
Okay. I read the reviews and was expecting worse. Around Balloon Fiesta everything was $500 and up. This was $159. My expectations were not high. It was not sparkling clean, there cigarette butts all over outside, no comforter, and it looked like many people lived there. However, the heat, air conditioner, tv, shower all worked. Staff was friendly. I was told the neighborhood was nice during the day, but not to roam around at night. Talked to a nice man with a gun strapped on him, but, whatever, I’m from Arizona where that’s not uncommon. Would I stay again? Maybe if I really wanted to go and there was nothing available under $300.
Comment from Hotel Management
Oct. 14, 2024 by Brand Experience Team, Hotel Management
Hi Tracey,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
