Note fondée sur 402 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,1 Service et personnel
2,9 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 nov. 2024
Hair in tub. Dirty microwave. Dirty floor including pieces of paper towels.
Commentaires de Gestion de l’hôtel
26 nov. 2024 par Manager, Gestion de l’hôtel
Hello Jill,We appreciate you bringing these concerns to our attention and apologize for falling short of your expectations. Your feedback allows us to address areas needing improvement to enhance future guest experiences. We encourage you to contact our management directly to further discuss your stay.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Comfy
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Wilfredo!Thank you for sharing! We're so pleased to hear that you found your stay comfy. Providing a cozy and relaxing environment for our guests is something we strive for, and it's great to know you enjoyed it. We hope to welcome you back for another comfortable stay in the future!
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Advertised breakfast there was none dish tv remote did not work after going to front desk 2 times and no help I fixed it myself bathroom door trim falling apart and bugs in the room.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Manager, Gestion de l’hôtel
Hello Orlly, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Ross, We’re sorry to see your rating and that we didn't meet your expectations during your stay. Although you didn’t leave any specific comments, your low score indicates there were some concerns. If there's anything you'd like to share or any way we can improve, we’d be grateful for your feedback. We hope you’ll give us another chance in the future to provide you with a better experience.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
This property should not be an Expedia offering. Broken glass in parking lot, toilet was running, old and worn facility.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jeff, We appreciate your feedback and apologize for the inconvenience you experienced. Guest satisfaction is a top priority for us, and we encourage guests to reach out to management directly with any concerns for swift resolution.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Larry, Thanks for taking the time to give your review. Unfortunately, we didn't live up to your hopes during your stay. We care about what you think, and we'd love to hear more about what could have made your visit better. Feel free to get in touch with us if you have any special concerns, so we can work on making things better for future guests. We hope to have the chance to see you again and make your experience better.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Staff was rude. A bunch of sketchy people outside all the time. Holes in doors and bugs
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Katie,I’m sorry to hear about your experience. We truly regret that the behavior of our staff did not meet your expectations and that you encountered issues with the outside environment, as well as the condition of the rooms. This is not the level of service we aim to provide. Your feedback is important, and we will be addressing these concerns with our team to make improvements. Thank you for bringing this to our attention, and we hope to have the chance to provide a better experience in the future.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Shelby,Thanks for taking the time to give your review. Unfortunately, we didn't live up to your hopes during your stay. We care about what you think, and we'd love to hear more about what could have made your visit better. Feel free to get in touch with us if you have any special concerns, so we can work on making things better for future guests. We hope to have the chance to see you again and make your experience better.
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Vishay,Thank you for taking the time to rate us! We're thrilled you had a great stay and appreciate the high rating. If you have any specific feedback or suggestions, feel free to share them—your input helps us make each visit even better. Looking forward to welcoming you back for another fantastic experience!
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Fernando,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
