Note fondée sur 135 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 juin 2024 sur Expedia
par un voyageur
Publié le 27 juin 2024 sur Expedia
Yes
Commentaires de Gestion de l’hôtel
28 juin 2024 par Wendy M., Manager~, Gestion de l’hôtel
Thank you for your excellent review! American Inn is pleased that you enjoyed your stay! We look forward to you staying with us again soon!
par un voyageur
Publié le 24 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juin 2024 par Wendy M., Manager~, Gestion de l’hôtel
Thank you for your review! Is there anything we could have done to make your stay more enjoyable? Have a wonderful day!
par un voyageur
Publié le 23 juin 2024 sur Expedia
The property was old, outdated, and had poor Wi-Fi. If you only need a place to sleep, this is your place. Breakfast consisted only of cereal.
Commentaires de Gestion de l’hôtel
24 juin 2024 par Wendy M, Manager~, Gestion de l’hôtel
We are currently extending our WiFi reach and remodeling individual rooms. Our Breakfast not only consists of cereal, we also offer waffles, fruit, toast, juice, mini cinnamon rolls, coffee and a variety of condiments. Thank you for your review!
par un voyageur
Publié le 19 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juin 2024 par Regards, Wendy M., American Inn Manager~, Gestion de l’hôtel
Thank you for your review! We are very pleased that you enjoyed your stay with us! Please come see us again very soon!
par un voyageur
Publié le 28 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Wendy M, Hotel Manager~, Gestion de l’hôtel
Apologies for you unsatisfactory stay! This is not the service we at American Inn strive to provide our guests. Please let us know what we could have done to make your stay more enjoyable? We hope to have another opportunity to serve you very soon. Have a wonderful day!
par un voyageur
Publié le 21 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Wendy M, Manager~, Gestion de l’hôtel
Thank you so much for the excellent review! We are extremely pleased that you enjoyed your stay and we hope to see you again very soon! Have a wonderful day!
par un voyageur
Publié le 12 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 avr. 2024 par Riyen, Gestion de l’hôtel
We are thankful to you that you liked to stay at our hotel. We hope to see you again very soon.
par un voyageur
Publié le 24 mars 2024 sur Expedia
Smoke smell came thru vents and doors from other floors. And my door lock stopped working so once closed you could open it without the key card from the outside.
Commentaires de Gestion de l’hôtel
26 mars 2024 par Wendy M, Manager~, Gestion de l’hôtel
We apologize for your unsatisfactory stay. This is not the service we strive to provide for our guests! We will address your complaints immediately! Thank you for staying with us at American Inn of Alexander City, AL. Have a wonderful day!
par un voyageur
Trash
Publié le 19 févr. 2024 sur HotelsThis hotel is in terrible hygienic conditions, there are cockroaches everywhere, stains on the linen and the smell throughout the hotel is unbearable. It will be ready for demolition at any time. I tried to get my money back and they didn't, they have no cancellation policy.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Wendy M, Manager~, Gestion de l’hôtel
We sincerely apologize for your unsatisfactory stay. This is not the service we strive to provide to our guests! We weren't notified of these complaints during your stay and would have corrected it immediately had we been made aware. Also, we do offer free cancellation up to 24 hours prior to scheduled arrival however there is a fee to cancel after that time. Please notify front desk of any complaints or issues you may have immediately so that we can provide you with the satisfactory stay that you deserve! Thank you for bringing this to our attention and for choosing to stay with us at American Inn. Have a wonderful day!
