2/10 Terrible
Annette
Mar 30, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been a terrible experience. The room had no toilet paper, when requested I was informed there wasn’t any due to an order issue. When we arrived back around 9pm the front desk person had her head down and was asleep. I asked about the toilet paper again since she knew she gave me a room without any and was told there wasn’t anything she could do. The employee obviously couldn’t care less about the situation and gave no other paper products as an alternative. Upset we finally try to relax and the tv was set to the ONE channel available. I did a scan and couldn’t get anything and the remote did not work. I didn’t bother to call the front, if they don’t offer toilet paper I doubt they cared about tv! Traveling for a sports tournament with teen girls with no tv or toilet paper really made this experience difficult; I shouldn’t have to bring leftover napkins from my car to use as toilet paper and the fact that she knew but checked me in without informing me of the issue was absolutely inconsiderate. Also, I selected this place because the app stated it was close to the tournament location but in actuality it was not within 5 miles and put us 15 minutes further out. I have never had issues with Travelocity but this was an all around disappointment.
Annette
Stayed 1 night in Mar 2025