Note fondée sur 908 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mai 2024 sur Expedia
Breakfast are bare minimum! 1st morning: no milk for cereals, only one yogurt left and the lady in charge is outside talking on her phone. 2nd morning no regular coffee for 15 minutes, yogurt still not available. No bagel at all.
Commentaires de Gestion de l’hôtel
7 mai 2024 par Manager, Gestion de l’hôtel
Hello Francois, We appreciate your feedback regarding your breakfast experience. Your comments will be shared with our team for their awareness. If there is anything else you'd like to discuss, please contact our management directly. Thank you.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Corin! Thank you for the 4 out of 5 rating! We’re pleased to hear that you had a good experience at Comfort Suites-Alexandria in Louisiana. Your feedback is valuable to us, and we’re always striving to improve. We hope to welcome you back soon for an even better stay!
par un voyageur
Publié le 28 sept. 2024 sur Expedia
The room needs to be remodeled. It was pretty clean but there were stains on the sofa, carpet, and the bathroom fixtures. There is a train track that runs near it that you can hear, so if you are a light sleeper it will wake you up. The staff we interacted with were all very nice.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Bonnie! Thank you for your feedback. We appreciate your acknowledgment of our staff's efforts and are glad to hear you found the room clean. We understand the importance of a well-maintained environment and will take your comments about the stains and the need for remodeling into consideration for future improvements. We also appreciate your note about the train noise and will work on ways to better inform our guests. We hope to have the opportunity to welcome you back for a more pleasant stay.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Using Expedia saved me $44. Always great to save
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Michael! Thank you for your great review of Comfort Suites-Alexandria in Louisiana! We’re glad to hear that you enjoyed saving with Expedia. It’s always nice to get a great deal. We look forward to welcoming you back for another enjoyable stay!
par un voyageur
Publié le 26 sept. 2024 sur Hotels
There was bugs in the bathroom.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Dawson! Thank you for bringing this to our attention. We’re sorry to hear about the issues with bugs in the bathroom. This is certainly not the standard we aim to provide. We’ll review this with our housekeeping and pest control teams to address and resolve the issue promptly. Your feedback is valuable in helping us improve. We hope for another opportunity to offer you a better experience in the future.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
The staff was great and very friendly.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Sherila! Thank you for your excellent review of Comfort Suites-Alexandria in Louisiana! We’re thrilled to hear that our staff made such a positive impression with their friendliness. We take pride in providing great service and look forward to welcoming you back soon!
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Tonya! We’re delighted to receive a 10 out of 10 rating from you! It’s wonderful to know that every aspect of your stay at Comfort Suites-Alexandria in Louisiana exceeded your expectations. Your kind words mean a lot to us, and we can’t wait to have the pleasure of hosting you again soon.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Arrived late and my room wasn’t clean, we didn’t have any sheets and our ac was broke.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Jessica! Thank you for your feedback. We’re sorry to hear about the cleanliness issues, lack of sheets, and the malfunctioning air conditioning in your room. These are significant concerns, and we will address them with our team to ensure that such issues are resolved. We appreciate you bringing these matters to our attention and hope to provide a better experience in the future.
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Alayna! Thank you for your feedback and for rating us 8 out of 10. We appreciate your comments, which help us enhance our services at Comfort Suites-Alexandria in Louisiana. We’re pleased you had a good experience and look forward to the chance to make your next visit even better.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Reasonable accommodations at a fair price. The free breakfast was good and the staff were polite and helpful. The cleanliness was not that great, there were food crumbs on the floor at the entrance to our room. The pool area was just outside our window and people were talking loudly late into the night which made it difficult to sleep.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Philip! Thank you for sharing your feedback about your stay at Comfort Suites-Alexandria in Louisiana. We’re pleased to hear that you found our accommodations reasonable, enjoyed the free breakfast, and found our staff polite and helpful. We apologize for the cleanliness issues and the noise from the pool area that affected your sleep. Your comments are important to us, and we’re addressing these concerns to improve our guest experience. We hope to have the opportunity to provide a better stay in the future.
