Note fondée sur 46 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,7 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juin 2024 par Kelly, Gestion de l’hôtel
Dear Valuable GuestThank you for taking the time to share your experienceWe look forward to welcoming you back againBest Regards
par un voyageur
Publié le 10 août 2024 sur Expedia
Excellent property very clean and new. Beach is amazing. Staff is very helpful and accommodating. The only thing is the room service sometimes can take too long. Other than that everything is great we will definitely be back.
Commentaires de Gestion de l’hôtel
11 août 2024 par Guest relations team, Gestion de l’hôtel
Dear Valuable Guest, Thank you for choosing Rixos Premium Alamein Resort for your recent stay in North Coast. To receive such praise from a valued guest like your good self is very gratifying and knowing that you enjoyed very much every aspect of your stay is a reward in itself. I look forward to welcoming you back very soon. Sincerely
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2024 par guest relations team, Gestion de l’hôtel
Dear Valuable Guest, Thank you for choosing Rixos Premium Alamein Resort for your recent stay in North Coast. To receive such praise from a valued guest like your good self is very gratifying and knowing that you enjoyed very much every aspect of your stay is a reward in itself. I look forward to welcoming you back very soon. Sincerely
par un voyageur
Publié le 9 août 2024 sur Hotels
Wondering stay with nice staff
Commentaires de Gestion de l’hôtel
11 août 2024 par guest relations team, Gestion de l’hôtel
Dear Valuable Guest, Thank you for choosing Rixos Premium Alamein Resort for your recent stay in North Coast. To receive such praise from a valued guest like your good self is very gratifying and knowing that you enjoyed very much every aspect of your stay is a reward in itself. I look forward to welcoming you back very soon. Sincerely
par un voyageur
Exceptional!
Publié le 5 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
8 août 2024 par Kelly, Gestion de l’hôtel
Dear Valuable GuestThank you for taking the time to share your experienceWe are delighted to read we met your expectations and we look forward to welcoming you again soonBest Regards
par un voyageur
Publié le 5 août 2024 sur Expedia
I did not expect that this hotel would deceive tourists who visit the coast for the first time. I was deceived and psychologically shocked by the hotel. I booked a room and when I arrived I was surprised that the room was in another building belonging to the hotels and not the main building that they put in the pictures.. A miserable building that does not suggest that it is five stars, consisting only of two floors, and they did not explain in detail that this room is in another miserable building isolated from the main hotel, and the treatment is very bad because they know about this trick and did not do anything to me. The employee only said that we wrote that the room is for adults and did not apologize for anything. I am very sorry to find this treatment from a high-end hotel that is supposed to take care of the customer and wants to gain his affection for other times. If this hotel was in European areas, the treatment would have been much better, but the disappointment is with the Arabs who hit each other with this vengeful treatment.. This is the biggest prank I have taken in my life.. I suffer from depression and when I booked the hotel I wanted to relieve myself, but I became more depressed
Commentaires de Gestion de l’hôtel
8 août 2024 par Kelly, Gestion de l’hôtel
Dear Valuable GuestWe are extremely disappointed to read we could not meet your expectations on this occasion.We have taken your feedback on board in order to improve and hopefully welcome you again in order to change your impressionBest Regards
par un voyageur de Nj
Publié le 3 août 2024 sur Expedia
Great place but service is poor,my unit sewers smell bad in bathroom
Commentaires de Gestion de l’hôtel
8 août 2024 par Kelly, Gestion de l’hôtel
Dear Valuable GuestWe are extremely disappointed to read we could not meet your expectations on this occasion.We have taken your feedback on board in order to improve and hopefully welcome you again in order to change your impressionBest Regards
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Guest relations team, Gestion de l’hôtel
Dear Valuable Guest Thank you for taking the time to share your experience are delighted to read we met your expectations and we look forward to welcoming you again soon Best Regards
par un voyageur
Disappointed
Publié le 29 juill. 2024 sur HotelsI am writing to express my deep dissatisfaction with the services provided during my recent stay. Despite several visits to the concierge for assistance with restaurant bookings and recommendations for places to visit, I received no meaningful help. Each time I raised a complaint, I was assured that improvements would be made, but no action was taken.
The disappointment extended beyond the concierge services. The housekeeping services were equally frustrating. I had to request basic amenities multiple times before receiving them, if at all. This lack of attention to guest needs and repeated neglect is unacceptable for a hotel of your standard.
Overall, my experience has been extremely disappointing. The lack of effective service, constant empty promises, and poor housekeeping have left me with no other choice but to express my concerns. Given my experience, I do not believe it is worth staying at your hotel, and I would not recommend it to anyone.
I hope you will take these concerns seriously and make the necessary improvements to ensure that future guests do not encounter the same issues.
Commentaires de Gestion de l’hôtel
8 août 2024 par Kelly, Gestion de l’hôtel
Dear Valuable GuestWe are extremely disappointed to read we could not meet your expectations on this occasion.We have taken your feedback on board in order to improve and hopefully welcome you again in order to change your impressionBest Regards
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Perfect vacation
Commentaires de Gestion de l’hôtel
8 août 2024 par Kelly, Gestion de l’hôtel
Dear Valuable GuestThank you for taking the time to share your experienceWe are delighted to read we met your expectations and we look forward to welcoming you again soonBest Regards
