Ratings based on 18 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Not as advertised.
Posted Apr. 6, 2024 on HomeAwayThe building maintenance was terrible, rusted refrigerator, window and door framing in rotting state, cracked shower basin causing water to cover the floor. Tile floors badly water stained in most.Pool liner filthy above water level.
Stained badly from lack of cleaning. Too discoloured to make swimming enjoyable and therefore the pool was not used. The bbq was rusted out and unusable.
The bed in the master bedroom was advertised as 60 inches, was only 54 …an irritation every night.
The photos used in advertising were years old.
The living room had only one chair and the advertising said chairs. There were no table lamps or side tables making reading impossible after nightfall.
The four of us are seniors from Canada and this was to be the trip of a lifetime. We are more than disappointed.
The hosts kindly offered us another unit, but upon inspection, it proved to be no better. The bed..still 54”.
They have kindly arranged for a renumeration which we have accepted.
The woman who was our local contact for questions and problem solving was simply terrific.
We are astonished that VRBO, an international company which values customer satisfaction, put us thru what we experienced, atrocious building maintenance, faulty and outdated photography, and a site description which is simply not accurate. Based on the photographs, the description of the facility and the VRBO name, we arranged and paid for this trip.
We feel we should not have to pay anything for this experience.
Comment from Hotel Management
Apr. 11, 2024 by VrboOwner, Hotel Management
We are very disappointed with this review. This is a very popular house with lots of repeat and happy guests. It has a private pool and full air con throughout. We have to disagree with your assessment. We have an excellent manager who goes out of her way to look after guests as she did in your case to address your concerns. You were offered alternative accommodation which you refused and you were given a substantial refund. We did everything we could to make your stay as pleasant as possible and we are very sorry that you felt compelled to leave such a negative review.
by A traveller
Burgau ‘23
Posted Jun. 23, 2023 on HomeAwayA very functional property. Having 3 toilets/showers was great. Kitchen fitted out with all appliances. Beds were fine but pillows could be improved. Pool was lovely but soon gathered debris from surrounding environment. Hand towels and bath towels were plentiful and of good quality. The downside was the general cleanliness of bathroom lower wall surfaces and the whole place needed regular sweeping and floors mopping. Location was good with only a short stroll into the village and beach.
by A traveller
Fabulous Villa
Posted May 25, 2023 on HomeAwayThe villa was exactly as they said it would be. We had a marvellous family week in Burgas. The Villa is a short walk from the centre of the small village where there a number of fantastic restaurants and of course the beach. Having our own pool to dip into was just perfect and we will definitely return. Communication from the owners was excellent which took all the stress out of the whole process. Thanks for a fabulous week in the Algarve.
by A traveller
Stay in moreida 13
Posted Nov. 11, 2022 on HomeAwayWe enjoyed our stay at the villa. Very well equipped, beautiful swimming pool and lovely views. One thing we found unusual was it was not cleaned in the 2 weeks we were there. Towels and bed linen were changed 4 days after arrival.
by A traveller
Great location and stay
Posted Apr. 14, 2022 on HomeAwayFantastic location and heated pool. We enjoyed our stay. Only feedback was that the main bed was really hard
by A traveller
Nice place
Posted Nov. 1, 2021 on HomeAwayNice end of terrace house... quiet and relaxing.
by A traveller
Burgau Holiday
Posted Oct. 20, 2021 on HomeAwayMy wife and I thou thoroughly enjoyed our stay in the Villa in Burgau. Very quiet but also very close to the beach and all amenities. The villa was well equipped and very comfortable. We wished we could have stayed longer!
by A traveller
spacious and conveniently located villa in Burgau
Posted Aug. 9, 2021 on HomeAwayspacious , great location , 2 br , 2.5 ba villa with pool walking distance from Burgau beach and town. Host and property manager very helpful and responsive. We enjoyed our stay there. One suggestion I will make is to add more nonstick frying pans and utensils and few other kitchen accessories eg. peeler, more kitchen towels. Great location, 5 mins walk to beach and 3 mins to shops. Hope to return again .
by A traveller
wonderful vacation
Posted Aug. 27, 2020 on HomeAwayOur stay was phenomenal
by A traveller
Posted Nov. 21, 2024 on HomeAway
