Note fondée sur 5 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
5,0 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par Cady, Gestion de l’hôtel
Your evaluation is very important to us. Thank you so much for choosing our premises for your holidays . We try to give all our best, thank you so much .p
par un voyageur
Publié le 16 juin 2024 sur Expedia
Absolutely lovely place to stay and the lady was very friendly and helpful would definitely stay there again
Commentaires de Gestion de l’hôtel
16 juin 2024 par Felix, Gestion de l’hôtel
Thank you so much for a lovely comments that we appreciate a lot. Both of you're always welcome. Take careCasa Felicidade
par un voyageur
Publié le 7 juin 2024 sur Expedia
Very relaxing environment and the host is wonderful!
Commentaires de Gestion de l’hôtel
7 juin 2024 par Feliz , Gestion de l’hôtel
Thank you so much for sharing your holidays in our premises that we appreciate a lot. Hoping that one day that both of you can stay more longer. Best regards
par un voyageur
Publié le 22 avr. 2024 sur Expedia
Do not stay here. Upon arrival, we first were waiting outside for 30 mins waiting for instruction on how to get into the building when I finally received a message to come in. We then went into what we thought was supposed to be a private access room, which it was not. It was a room inside someone’s residence that had a lockable door and a private bathroom. It seemed off right from when we checked in, not to mention when we initially googled the location it showed up as another “Casa Falicidade” that is right on a beach. Interesting that the first photo of this posting is a staircase leading to a beach. We decided to set all of this aside so that we could get a good nights rest on the most uncomfortable bed I’ve ever slept on. Upon waking up my partners arm was itching which we didn’t think much of at the time of checkout. After we left, about an hour later the itching continued and upon investigation we realized these were bed bug bites. Unfortunately we were out of cell reception at this time but I contacted the host to let them know as soon as I was able to. I was then called a liar and was told that there’s no way this happened on their premises since we didn’t tell her first thing in the morning or leave a complaint in her book. I tried my best to stay calm and tell her that if we had known upon checkout that she would have heard from us immediately. She was not understanding at all and did not seem to give any care that she may have bed bugs. Don’t stay here!
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Felicidad , Gestion de l’hôtel
Fist of all, we would like to thank you for choosing our premises for your holiday. We've been working for such a long long time "years actually" and we never had/have this kind of problems. We're very careful in cleaning, hygiene, sanitation and we try to give our best services to all our customers. All the informations regarding our premises are well informed of all agencies who work with us and inside the rooms there is also a folder of informations regarding house rules to be followed and a book for complaints as required in any establishment. We welcome our guests when they arrived and if they need something more we're here happy to help or serve them. We send messages before the guest arrive, thru the help of GPS to locate easily the establishment. Most of the request messages of our guests we tried to comply with but that's depends on the situation. All our ears are always with our guests in any situation as they need us.
par un voyageur
Publié le 30 oct. 2023 sur Hotels
Everything worked well and the host was really nice!
Commentaires de Gestion de l’hôtel
2 nov. 2023 par Casa Felicidade, Gestion de l’hôtel
Thank you so much for sharing your holidays in our establishment and your lovely comments.
