Note fondée sur 2 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,0 Propreté de la chambre
3,0 Service et personnel
1,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 juill. 2024 sur Expedia
The location and view was excellent but the property itself is very run down. Dirty/stained towels and linen were provided. The plumbing in the bathroom is very outdated. First night there we had no hot water. Called maintenance and they sent someone over. We were told that we needed to leave the water running for 20 min to get hot water. Ran for 30 min and got luke warm water to take shower with. Second night toilet kept running and making noise.
Limited food options and dirty plates at the buffet. Extremely long lines at the bar. Wait time to get drinks can exceed 15 minutes at the two bars. They tell you there are restaurants on property which are included with all inclusive but when you get to the hotel there are all kinds of restrictions and its impossible to make a reservation unless you are staying for more 7 days or more. Even though you pay the hotel directly they refuse to offer any compensation. Find a different property to stay in if you do not wish to have your vacation ruined.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par HOTEL PESTANA BLUE ALVOR BEACH, Gestion de l’hôtel
Dear Mr./Mrs. Tsilya, Thank you for taking the time to provide us with your feedback on your experience at Pestana Blue Alvor Beach. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana Blue Alvor Beach. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,The Team at Pestana Blue Alvor Beach
par un voyageur
Publié le 9 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 oct. 2024 par HOTEL PESTANA BLUE ALVOR BEACH, Gestion de l’hôtel
Dear Mr./Mrs. Jesse, On behalf of our entire team at Pestana Blue Alvor Beach, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Blue Alvor Beach.Best regards, The Team at Pestana Blue Alvor Beach