Note fondée sur 96 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,9 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
À refaire
Publié le 16 févr. 2024 sur HotelsPersonnel aux petits soins (Irene de contact très agréable)
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Jesus , Gestion de l’hôtel
Thanks very munch sare your experience
par un voyageur
Publié le 25 sept. 2022 sur Expedia
Établissement avec un super accueil, d’une gentillesse. Petit déjeuner extra. A refaire.
Commentaires de Gestion de l’hôtel
26 sept. 2022 par jesus, Gestion de l’hôtel
Muchas Gracias
par un voyageur
Je conseille
Publié le 9 sept. 2019 sur HotelsAppartement très beau, localisation parfait. Seul bémol la propreté pas nikel et aucun produit de toilette!!!!
Commentaires de Gestion de l’hôtel
2 oct. 2019 par Jesus , Gestion de l’hôtel
Gracias por su comentario
par un voyageur
Publié le 23 déc. 2018 sur Expedia
L emplacement et là sérénité le directeur Jesus et le personnel Luis et Irène très sympathique et très avenant
L appartement très spacieux
J étais très contente de mon séjour
Je vous le conseille et j y retournerais
Commentaires de Gestion de l’hôtel
11 janv. 2019 par Jesus, Gestion de l’hôtel
Merxi
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Jesus , Gestion de l’hôtel
Many thanks to share your experience
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Irene - reception , Gestion de l’hôtel
Thank you for your rate, see you soon
par un voyageur
A let down, despite being pretty
Publié le 14 juill. 2024 sur HotelsFirst off, the place is an old ~4 story building on the edge of a pedestrian zone. You will be greeted with a grand door, and a beautiful marble interior and marble stair case. Walking in was amazing, giving the impression you had picked a truly amazing place. Amazing details in the shared areas. Art, glass floor, atrium, etc.
It was the service which really let us down. There were two events, I’ll let you judge:
1) Prior to our arrival, we started getting phone calls. They were concerned about whether we were aware that it the bonfire festival was on, and the streets would be closed. Nice service right? But what got strange was how much they called. Are you still coming? Have you decided? Will you be cancelling your stay? It started to feel like they did not want us to come. That they realized that if we cancelled, with the festival, they could get 2x the rate
2) After the long drive, we wanted a shower to freshen up before we explored the city. There was no hot water. We mentioned this on the way out, and went about our day. The next day, on the way out we mentioned it to an older gentleman who materialized, who started to tell us that was impossible, because it was electric heat. He started to come across patronizing and would not listen or help.
I raised this with Hotels.com, for whom they lied that there was water. I raised this directly with the company, who seemed to get emotional, offered nothing of value.
Very poor customer service. Cheap.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par JLG , Gestion de l’hôtel
Good morning. Thank you for writing in detail and in your own way, giving your distorted point of view. The reality is that you wanted financial compensation, and that is not going to happen. When everything was working correctly, it was verified with the maintenance manager and everything was perfect. Honestly, being a bit more human and humble makes life better. Sincerely, I appreciate your comment, although it is not 100% true.
par un voyageur de Vacouver
Publié le 10 juill. 2024 sur Expedia
Better than expected. I was realy empressed by this size and quality of suite. Book with confidence.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par JL , Gestion de l’hôtel
Thank TO SHARE YOUR EXPERIENCE
par un voyageur
Publié le 3 juill. 2024 sur Hotels
Amazing suite; three large rooms newly appointed. The best hotel we have stayed in Spain and we stayed in a lot of nice ones over 17 days.
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Palacio Salvetti Suites Team , Gestion de l’hôtel
Thank you very much for your coments Pierre, we are glad that you found our hotel rooms "newly appointed". We always try to get the best to our custumers and we really appreciate that you noticed it and think that we are one of the best during your vacations. Have a beatiful day and we hope to see you soon.
par un voyageur
Publié le 7 juin 2024 sur Expedia
Mooi en ruim appartement. Schoon met veel kastruimte en goed uitgeruste keuken. Vriendelijk en behulpzaam personeel.
Commentaires de Gestion de l’hôtel
7 juin 2024 par Palacio Salvetti Suites Team , Gestion de l’hôtel
Thank you very much for your comment Stanley, We are very happy to have met your expectations, thank you also for your comments about our staff and hope to see you again soon. Best wishes to you
