Note fondée sur 208 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 févr. 2024 sur Hotels
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Paul,Thank you for taking the time to leave a review. We see that you enjoyed your stay although we always welcome any additional feedback on how to improve our service further.Thank you again!
par un voyageur de Mansfield
Publié le 14 sept. 2024 sur Expedia
This was not as pictured when I booked the rooms. There were people coming and going that were not staying at the hotel. The staff at the desk were friendly. The AC in our first room didn't work they had to move our room.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Karen,Thank you for your review. The only difference on the photo with the actual room is that we have new linen and removed the bed runner.We monitor visitors during the day, that is correct that guests get visitors on a case-by-case basis. We are glad you loved our staff friendliness who assisted you with the AC in your room.We thank you and hope to welcome you back in the future.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
This was a well located property near the mall, the pool was a bit average and not in the sun and really cold.
The two rooms I stayed in, didn’t seem to have any cold water in the taps only hot which was annoying.
Also the property needs better signage to restaurant, it was a confusing place with no signs to anything.
Room was comfortable (though check the window I was on ground floor and a huge window opened directly into the side street and was not locked. )
Otherwise ammenities and room were fine
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Justine,Thank you for taking the time to leave your feedback. We are glad you enjoyed your stay and would like to provide you with a reply on your review:Our pool is partially cover due to the extreme heat during summer.Unfortunately, we were not aware you were experiencing issues with cold water; we apologize for that and have passed this on to Maintenance as well as the window not being able to lock.We recently painted the building and ordered new signage, these took some extra time to arrive as we are remote, although you received a welcome letter with a map which showed the building lay out.We hope this helps and get an opportunity to welcome you back in the future.
par un voyageur
outdated and dirty
Publié le 7 sept. 2024 sur Hotelspositives:
Central location
air con
friendly staff
Negatives:
(not all are the hotel's fault but you should still be aware)
dirty - lots of stains everywhere, weird smell, and found dead bug
water tastes bad (I didn’t have this issue anywhere else in Alice Springs)
the pool is falling apart, very dirty, and completely in the shade
no microwave
no soundproofing - you can hear other guests close their doors, walk around and talk
not secure - anyone can walk in the front door, the hotel room doors are exterior, locks on doors are outdated, woken up in the early hours (3am) to people yelling and fighting
The shower doesn’t drain properly so you're standing in a few inches of dirty water the whole shower it also has only one tiny holder to put your products
only one main light and it needs to be changed it flickers when you turn it on and is very dim
Do not disturb sign falls off easily - I was woken up by housekeeping staff to clean my room because the sign fell off
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Riley,Thank you for taking the time to provide a detailed review. This helps us to improve our service further.We are glad you enjoyed our location and staff friendliness the most.In relation to the pool, it is partially cover due to the extreme heat in summer.We do have a microwave area available to all guests as mentioned in your welcome letter.We encourage guests to inform reception of any noise issues so we can address this accordingly.We are taking note about the bamboo do not disturb signs.Unfortunately, were unaware of the shower drain and flicking light, which we have not taken note for Maintenance to action.Thank you once again and hope to welcome you back in the future.
par un voyageur
Publié le 3 sept. 2024 sur Wotif
par un voyageur
Publié le 18 août 2024 sur Hotels
Nice hotel in a central and convenient location. Good bed, two good pillows each and bed lights - always essentials for a comfortable stay. Friendly and welcoming staff. The only downside was that there are no balconies on this older style hotel. But a very pleasant and comfortable stay non-the-less.
par un voyageur
Publié le 14 août 2024 sur Wotif
Room some what run down & not adequately cleaned.
Random items found ontop of wardrobe.
Bathroom floor grout colour is generally black, but light grey under the vanity ie flighty black.
par un voyageur
Publié le 4 août 2024 sur Expedia
Very Central to Town - like literally on the Towns doorstep
par un voyageur
Publié le 31 juill. 2024 sur Expedia
It was a good room. Right at the heart of town. Quiet and spacious.
We were not informed about breakfast possibities. When we asked they did not tell us it was until 8.30.
