Note fondée sur 79 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Décevant
Publié le 20 sept. 2018 sur HotelsLes chambres sont vieillotes. L'extérieur de l'hôtel est correct.
Recommandé
pour Tout le mondepar un voyageur
Publié le 14 avr. 2017 sur Expedia
Très bon accueil, hôtel bien central, par contre quelques cafards traînent.
Attention : beaucoup de gens ne parlent pas anglais dans l'hôtel (mais c'est commun à Almaty)
Commentaires de Gestion de l’hôtel
20 avr. 2017 par Almaty Hotel, Gestion de l’hôtel
Good afternoon, Dear Guest! Thank you for choosing "Almaty" hotel, during your stay in the southern capital (Almaty), as well as for your comments. We hope to see you again, and will try to make your next stay even more comfortable!Best Regards, Marketing Communications Coordinator Damir Bekmukhambetov.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Aygerim, Gestion de l’hôtel
Dear Cecilie, Thank you for your review and high rating! We are very glad that you liked everything, it is important for us. We will be glad to see you again! Best Regards, Guest Relations Manager, Bolatbekova Aigerim.
par un voyageur
Publié le 31 août 2024 sur Expedia
Great location , great view from the room , great renovation
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Aygerim, Gestion de l’hôtel
Dear Zarina, Thank you for choosing the hotel "Almaty!" We are very glad that the location of the hotel was convenient for you and you had a chance to enjoy a beautiful panoramic view! For us, every review of our Guest is a valuable contribution to our development and daily improvement of service. We will be glad to see you again! Best Regards, Guest Relations Manager, Bolatbekova Aigerim.
par un voyageur
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Aygerim, Gestion de l’hôtel
Dear NAOYA, Thank you for choosing the Almaty hotel! We greatly value feedback from our guests and always welcome your comments. We are also sincerely glad that you had a pleasant impression of our hotel. We will be glad to see you again! Best Regards, Guest Relations Manager, Bolatbekova Aigerim.
par un voyageur
Publié le 10 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par Aygerim, Gestion de l’hôtel
Dear AKIRA ,Thank you for choosing the Almaty hotel! We greatly value feedback from our guests and always welcome your comments. We are also sincerely glad that you had a pleasant impression of our hotel. We will be glad to see you again! Best Regards, Guest Relations Manager, Bolatbekova Aigerim.
par un voyageur
Publié le 16 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Aygerim, Gestion de l’hôtel
Dear Inge, Thank you for choosing the Almaty hotel! We are very glad that you liked everything, this is important for us. We will be glad to see you again! Best Regards, Guest Relations Manager, Bolatbekova Aigerim.
par un voyageur
Publié le 8 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Aygerim, Gestion de l’hôtel
Dear Shamim, Thank you for choosing the Almaty hotel! We greatly value feedback from our guests and always welcome your comments. We are also sincerely glad that you had a pleasant impression of our hotel. We will be glad to see you again! Best Regards, Guest Relations Manager, Bolatbekova Aigerim.
par un voyageur
Publié le 15 juin 2024 sur Expedia
Pretty underwhelming stay. Staff is generally indifferent. Not the friendliest place. Request to address issues like broken hair dryer were taken but then simply ignored. Soap and shampoo dispensers weren't filled. Breakfast is ok with limited selections, 7am weekdays and 8am on weekends is a little late if you have early plans.
Commentaires de Gestion de l’hôtel
17 juin 2024 par Aygerim, Gestion de l’hôtel
Dear Jeffrey, Thank you for choosing the Almaty hotel! We sincerely apologize that not all aspects of your stay met your expectations. Regarding the reception staff, additional training will be conducted for hotel employees to maintain and improve the level of our service. We will be glad to see you again in our hotel! Best Regards, Guest Relations Manager, Bolatbekova Aigerim.
par un voyageur
Do yourself a favour and stay elsewhere in Almaty
Publié le 7 juin 2024 sur HotelsDon't stay here. Appalling customer service. Constant building work and zero customer service. Pneumatic drills right above and next to our room. No apology, no attempt to rectify. Awful. Just awful. Do not stay here.
Commentaires de Gestion de l’hôtel
13 juin 2024 par Aygerim, Gestion de l’hôtel
Dear Hotels.com User, Thank you for choosing the Almaty hotel! We regret that there were moments that reduced your impressions of the hotel. We would like to assure you that all the information was has been transferred to the relevant departments and all necessary measures will be taken. We really hope that you will return to us, and will try to make your stay pleasant and comfortable. Sincerely, Guest Relations Manager, Bolatbekova Aigerim.
