Note fondée sur 72 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Mercure Team, Gestion de l’hôtel
Dear Michel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Team
par un voyageur
mc
Publié le 29 sept. 2022 sur HotelsCommentaires de Gestion de l’hôtel
30 sept. 2022 par Mercure Team, Gestion de l’hôtel
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Team
par un voyageur
Publié le 30 août 2018 sur Hotels
Top RAS
Commentaires de Gestion de l’hôtel
20 avr. 2021 par ., Gestion de l’hôtel
Dear Guest, Let us thank you for choosing “Mercure Almaty City Center” and for taking time to share your impression of your recent stay with us. We are very glad that you enjoyed your stay and that we were able to meet your expectations. Special thanks for all the positive moments mentioned in your review. We hope your next stay with us will be even more pleasant. Best regards, Danilo Benne General Manager
par un voyageur
Publié le 24 août 2018 sur Hotels
Très bien
Hôtel neuf
Pratique pour les visites et déplacements
Petit dej suffisant
Commentaires de Gestion de l’hôtel
20 avr. 2021 par ., Gestion de l’hôtel
Dear Guest, Thank you for staying with us! Best regards, Danilo Benne General Manager
par un voyageur
Hôtel tout neuf et confortable
Publié le 2 août 2018 sur HotelsCet hôtel est tout neuf, ouvert uniquement en mai 2018. Il est bien situé au centre d'Almaty. L'accueil est chaleureux. L'hôtel est joli, meublé moderne. Les chambres sont relativement grandes, confortables et calmes, notamment celles à droite en sortant de l'ascenseur au fond du couloir à gauche. De ces chambres une belle vue sur les montagnes enneigées! Le bar (sans alcool) et le spa sont compris au prix de la chambre! Le spa est vraiment agréable avec des douches différentes, sauna turque et finlandais...le petit déjeuner n'est pas cher (environ 11 € sur place), reste assez banal, mais copieux. Le rapport qualité-prix est excellent.
Commentaires de Gestion de l’hôtel
23 août 2018 par DaniloBenne, Gestion de l’hôtel
Dear Guest,
Let us thank you for choosing “Mercure Almaty City Center” and for taking time to share your impression of your recent stay with us. We are very glad that you enjoyed your stay and that we were able to meet your expectations. Special thanks for all the positive moments mentioned in your review. We hope your next stay with us will be even more pleasant.
Best regards,
Danilo Benne
General Manager
par un voyageur de Ras Al Khaimah
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 nov. 2024 par Mercure Almaty Team, Gestion de l’hôtel
Спасибо за ваш отзыв Дамир! Мы рады, что вам все понравилось. Ждем вас снова!
par un voyageur de Ras Al Khaimah
Publié le 16 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 juin 2024 par Mercure Team, Gestion de l’hôtel
Dear Damir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Team
par un voyageur
Publié le 30 mars 2024 sur Hotels
Macht alles einen neuen Eindruck. Nachteile waren lediglich: kaum noch Wasserdruck wenn man wirklich warm duschen möchte, Klimaanlage war im März bei 22 grad draußen nicht anzuschalten was im Zimmer 28 grad mit sich brachte, Bar in der Lobby unverhältnismäßig teuer für das preislevel in der Stadt, Beispiel 1 lokal Bier 7,90 EUR
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Mercure Team, Gestion de l’hôtel
Dear Andreas,Thank you for sharing your feedback with us. We're glad to hear that overall, your experience left a positive impression.However, we apologize for the inconveniences you encountered during your stay. We understand that the water pressure issue and the inability to adjust the air conditioning in March were frustrating. Rest assured, we'll look into these matters to ensure they are addressed promptly to enhance the comfort of our guests.Regarding the pricing at our lobby bar, we appreciate your feedback. We strive to offer fair pricing that aligns with the standards of the city, and we'll review our pricing structure to ensure it remains competitive and reasonable for our guests.If there's anything else we can do to improve your experience or if you have any further feedback to share, please don't hesitate to reach out. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,Antonio PetrucciGeneral Manager
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Mercure Team, Gestion de l’hôtel
Dear Dilya,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Team
par un voyageur
Avoid. Not 4-star. Not 9.0 rating.
Publié le 5 févr. 2023 sur HotelsI cannot understand how this hotel gets a 9.0 rating. Please be aware that the Wi-Fi is terrible. You can just about download files but streaming or video calls are nearly impossible. Couple that with the fact that there was no signal on the TV for the entirety of my five-night stay, and this doesn’t spell out 4-star hotel to me. The towels are tiny, the hotel has just one corkscrew that apparently disappeared so they were unable to provide one and the breakfast is distinctly average. There are better hotels in Almaty for the same price or cheaper. Honestly, please avoid.
Commentaires de Gestion de l’hôtel
8 févr. 2023 par Mercure Team, Gestion de l’hôtel
Dear Mr. Weil,Thank you for taking the time to tell us about your experience at the Mercure Almaty City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We accept that we had an issue with internet and its affected to television during your stay that had been already fixed. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,General ManagerAntonio Petrucci
