Note fondée sur 534 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,7 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bon accueil
Publié le 6 sept. 2022 sur HotelsNotre chambre était petite mais confortable. Nous avons bénéficié d'un très bon accueil. Le motel est très bien placé
Commentaires de Gestion de l’hôtel
6 sept. 2022 par Hanlie, Gestion de l’hôtel
merci beaucoup
par un voyageur
Chaleureux
Publié le 24 juill. 2018 sur Hotelstres bon service.. comme familiale
Commentaires de Gestion de l’hôtel
27 juill. 2018 par Louie, Gestion de l’hôtel
Je vous remercie pour vos aimables paroles. Nous sommes bénis avec de grands invités qui se sentent vraiment comme notre famille.
(Google translate est pratique)
par un voyageur
Publié le 30 oct. 2024
We arrived late and property advised that due to water boiler leak the room heating was down. They would put a space heater in the room and leave it unlocked. When we arrived the heater must have tripped the circuit breaker because it was off as were most of the plugs in the room and lights in bedroom, closet, bathroom and lamp. No one returned calls or texts. We stayed in dark room and used our phone flashlights for bathroom, shaving, showering and getting dressed. I don’t think it’s overly safe to leave a room open with an unattended heater, or not have any way to reach the property or front desk after 10PM in case there is a serious issue.
In the morning manager / owner was nice and certainly polite but not too worried about going to see the issues or finding a way to remedy the inconveniences.
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Louie, Gestion de l’hôtel
Dear Eliza,It is really unfortunate that the ac outlets on one side of the room was not working because the circuit breaker for that side had tripped. Fortunately, there was still power on the other side and you were able to use the lamp there. As soon as you reported the issue we immediately rectified the situation by flipping the circuit breaker back on. There were no further power failures after that, so we do not know what happened to activate the circuit breaker. We are honored to have been able to provide you with a safe, clean and comfortable room for your stay and we thank you for your patronage. PS:(We did not receive a call from you on the office phone that night, but we did see the text message the next day).
par un voyageur
Publié le 5 oct. 2024 sur Expedia
The property is owned by a nice family who are very friendly and helpful with information about the area.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Owner, Gestion de l’hôtel
Kathy thank you
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The owners were very friendly and the motel was a wonderful mom and pop place! Much better than any of the big chains. I loved the fact that it was older but well cared for. The beds were very comfortable, although they could do with some new pillows.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Owner, Gestion de l’hôtel
Sara, thank you for a great review. We do replace everything periodically.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
If you're ever in the Alpena, Michigan area, consider the Big Bear Lodge. The motel is seventy years old, but very well maintained. Clean, quaint, and the owners are all you could ask for, kind and informative! In the lobby there are even paintings made by her! A great experience! The rooms are clean, and the beds are comfy! You're definitely going to want to make reservations as with anyplace that shines in what they do, you don't want to be taking chances that they're full up!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Owner, Gestion de l’hôtel
Michael you are very kind thank you
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Owner, Gestion de l’hôtel
Garland thank you, truly appreciate you
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Owner, Gestion de l’hôtel
Thank you Greg
par un voyageur
Publié le 19 sept. 2024 sur Hotels
We enjoyed the room. It was clean and provided all our needs. We had planned to stay 3 nights but decided to move on. The owner was very nice about getting with Hotels.com to get my refund for the other two days. It was much appreciated.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Owner, Gestion de l’hôtel
Sandra our pleasure
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Clean staff was nice and lyft didn't show had staff member give me ride to bus station.
