Ratings based on 917 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 25, 2024
Everything was clean and taken care of. The pool and hot tub were good. A good overall experience.
Comment from Hotel Management
Jun. 26, 2024 by Laura GM, Hotel Management
Good Morning Andrea,Thank you for staying with us, and thank you for a great score. Safe travels
by A traveller
Posted May 1, 2024
I purposely booked the Murphy bed room which is the party room. It came with a 12 foot table but no chairs. When I asked the front desk for chairs I was told they could not provide chairs. The heat was on full blast and would not cool off. The only nice workers there was the breakfast line.
Comment from Hotel Management
May 1, 2024 by Laura GM, Hotel Management
Good Morning Michelle,I'm sorry the front desk couldn't provide you with chairs for your room. I will talk to them about this. Safe travels
by A traveller
Posted Mar. 27, 2024 on Expedia
Comment from Hotel Management
Apr. 23, 2024 by Laura GM, Hotel Management
Hi Thomas,Thank you for staying with us, and thank you for the great score. We hope to see you again. Safe travels
by A traveller
Posted Mar. 26, 2024 on Hotels
The magnetic door handles that read the cards were garbage. Had to have the cleaning ladies or maintenance guy let us in on numerous occasions, because the reader wouldn't read my cards. The counter lady was rude as hell. She continuously said it was my fault that the cards were demagnitized because I was obviously putting them next to a magnet. So on the 3rd try we had her hold the card and take it to the room to show us what we were doing wrong and abbra cadabbra the card didn't work again when we got there because it was demagnitized again. But after walking back around to the counter she began to explain how it was my fault that it didn't work again.
Comment from Hotel Management
Mar. 27, 2024 by Laura GM, Hotel Management
Good Morning Matthew,I want to apologize that your stay wasn't what you expected. Rest assure, I will get ahold of the proper department to look at the door to the room you had to get that fix right away. I will have a talk with our front desk agent about the way she interacted with you. Safe travels
by A traveller from North Tonawanda
Posted Mar. 25, 2024 on Expedia
Comment from Hotel Management
Mar. 27, 2024 by Laura GM, Hotel Management
It looks like you didn't have a good stay with us. Please give us a call and let us know the problem so we can talk to the proper department head. Safe travels
by A traveller
Posted Mar. 23, 2024 on Expedia
Comment from Hotel Management
Apr. 15, 2024 by Laura GM, Hotel Management
Good Afternoon Brandon,Thank you for staying with us. Safe travels
by A traveller
Posted Mar. 23, 2024 on Expedia
Only got to get 5 hours of sleep, but was very comfortable.
Comment from Hotel Management
Mar. 25, 2024 by Laura GM, Hotel Management
Good Morning Brian,Thank you for staying with us, and thank you for the great score. Safe travels
by A traveller
Posted Mar. 21, 2024 on Expedia
Pool area way to cold
Comment from Hotel Management
Mar. 21, 2024 by Laura GM, Hotel Management
Good Morning Audette,Thank you for staying with us, and I will talk with our maintenance team to see about the temp in the pool area.Safe travels
by A traveller
Posted Mar. 18, 2024 on Expedia
I moved the night stand and found a bunch of big crumbs on the floor. Unbelievable!!!
Comment from Hotel Management
Mar. 18, 2024 by Laura GM, Hotel Management
Good Morning Margaret,I want to apologize for the crumbs under your night stand. Rest assure I will get ahold of the proper person so this doesn't happen again. Safe travels
by A traveller
Posted Mar. 8, 2024 on Hotels
Comment from Hotel Management
Mar. 8, 2024 by Laura GM, Hotel Management
Good Afternoon Ian,Thank you for staying with us. We hope to see you again soon. Safe travels
