Note fondée sur 925 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 nov. 2024
Worst reservation ever made. Somehow we ended up a noncancellable room. We all got sick with Covid before we left. These thieves stole our money. Will never ever do business with a Ramada or Travelocity again.
Commentaires de Gestion de l’hôtel
3 nov. 2024 par Jen Z - Hotel Manager, Gestion de l’hôtel
Good afternoon, Michael. I apologize that your experience did not go as planned. When booking a noncancellable room, you are going through a 3rd party agency and the hotel is unable to issue refunds on their behalf. If you would like to speak further on the matter, please call the hotel and we will be happy to go over this with you.Thank YouHotel ManagerJen Zolnierek9893562151
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Kyle (Front desk manager), Gestion de l’hôtel
Good evening Josa,Thank you for your great review! We are glad that you had a great time here. We look forward to seeing you in the future.Safe travels
par un voyageur de new baltimore
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par laura GM, Gestion de l’hôtel
Good Afternoon Nikolaos,That you for staying with us, and thank you for the great score. We hope to see you again. Safe Travels
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Kyle (Front desk manager), Gestion de l’hôtel
Good morning Jim,I apologize for your stay not being what you expected.Please feel free to call the hotel to discuss why it was not a good experience.Safe travels
par un voyageur
Publié le 23 sept. 2024 sur Expedia
This was a great location next door to the large University of Michigan Hospital in Alpena.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Kyle (Front desk manager), Gestion de l’hôtel
Good evening Leonald,Thank you for your great review! We are glad that the location was good for your trip here. We look forward to seeing you again soon! Safe travels
par un voyageur
Publié le 23 sept. 2024 sur Expedia
We enjoyed our stay.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Kyle (Front desk manager), Gestion de l’hôtel
Good evening Keith,Thank you for your great review! We hope to see you again soon.Safe travels
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Was charged a extra day for incidentials and wasn't disclosed to me from the hotel staff and found a huge bug in my room had ask them to come and get it out and was told they don't have anyone available to come and take care of it I understand bugs happen but when you ask someone to come and address it they should and not make excuses.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Kyle (Front desk manager), Gestion de l’hôtel
Good evening Anthony,I apologize that your stay was not what you expected. I looked into the complaints you expressed. We did not receive a call about a bug. As for your incidentals card being charged an extra day, you stayed 2 night. You were charged for 2 nights. I did not find any discrepancies in you bill.Safe travels
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Kyle (Front desk manager), Gestion de l’hôtel
Good evening Brooklyn,Thank you for your review.Safe travels
par un voyageur de Farmington Hills
Publié le 20 sept. 2024 sur Expedia
Hotel was clean not in good shape
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Room was booked in Aug for king bed but room had 1 double bed/ when we called to the office staff said they did not have king beds and no other rooms were available/ was told because we booked with 3rd party there was nothing they could do and not Ramadas fault/ se call 3rd party/ called Expedia so nothing could be done/ next day asked for late check out due to too small bed and I was in pain/ said wanted to leave at 12:30 told no only until noon/ since my husband would not be back until 1pm called Ramada told nothing they could do even though I am a Ramada member didn’t book thru them/ Expedia no help either/ will never stay with any Ramada or use Expedia again./ trip was for our 50th anniversary;/ cancelled other Ramada stay and Expedia stay for rest of trip!!!
