Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
3,8 Service et personnel
4,4 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 déc. 2023 sur Hotels
amazing place and lovely area. been twice now and love it. will defiantly be backp
par un voyageur
Publié le 20 oct. 2023 sur Hotels
par un voyageur
Publié le 13 oct. 2023 sur Hotels
par un voyageur
Lovely place- some issues during our stay
Publié le 20 sept. 2023 sur HotelsSadly there was a flash flood when we stayed which impacted the toilet being able to flush, the shower not working and electricity. A couple of other fixable problems which I let management know about. Other than that it was a great place to stay and I'd be happy to go back.
Commentaires de Gestion de l’hôtel
21 sept. 2023 par Madison, Gestion de l’hôtel
Dear Johannes,Thank you for taking the time to share your feedback regarding your recent stay at our accommodation. We're glad you liked the placed and we're truly sorry to hear about the inconvenience you experienced due to the flash flood. Situations like these are, unfortunately, beyond our control, but we appreciate your understanding and patience during this challenging time.We're glad to know that aside from the unforeseen issues caused by the flood, you enjoyed your stay with us. We also appreciate you bringing other fixable problems to our attention, as guest feedback is instrumental in helping us make necessary improvements.Thank you for choosing our accommodation, and we look forward to the opportunity to host you again.Best regards,Madison
par un voyageur
Lovely place; terrible customer service
Publié le 12 sept. 2023 sur HotelsLovely, comfortable, dog-friendly apartments in a beautiful and secluded rural location. We had a great time.
Unfortunately the check-in experience was atrocious - it took over half an hour to get our keys as we stood around while the receptionist communicated with "the office" by text. Apparently the office were supposed to have emailed me a payment link before I arrived (even though I'd already paid them through Hotels.com but for some reason they also needed to take a deposit), but they hadn't sent it and were very unresponsive. Communication was terrible; no-one seemed to know what they were doing and we kept being asked us the same questions over and over.
What's the point in even having a reception desk if the receptionist isn't authorised to actually do anything? And what's the point in having a card machine at reception if I have to pay for everything on my phone using your barely-functional web form? We were desperate for our room after spending the entire day driving and this terrible check-in experience is enough to make me not recommend this hotel.
Getting the deposit back was also a nightmare that took at least five phone calls. Once again, all blame was placed on the mysterious "office", never the person I was actually talking to. I'm sad to leave a negative review because the actual apartment was really lovely so it's a shame that the customer service was so poor.
Commentaires de Gestion de l’hôtel
21 sept. 2023 par Madison, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to provide feedback about your recent stay at our apartments. We sincerely apologise for the issues you experienced during the check-in process and for any inconvenience this may have caused you.We understand your frustration and disappointment with the check-in experience. It's clear that we fell short of your expectations in this regard, and we sincerely apologise for any confusion or delays you encountered. We value your feedback, as it highlights areas where we need to improve our services.Regarding the communication and payment process, we're sorry that it was not as seamless as it should have been. We are actively reviewing our procedures to ensure that such issues are minimised in the future.We appreciate your kind words about the quality and comfort of the apartment itself. Rest assured that we will be addressing the issues you've raised with our team to prevent similar situations from occurring in the future. We genuinely appreciate your feedback, and we hope you will consider giving us another chance to provide you with a seamless and enjoyable experience should your travels bring you back to our area.Best regards,Madison
par un voyageur
Publié le 28 août 2023 sur Expedia
It is an excellent property. We, in fact, decided to extend our stay having been so impressed with the cottage. It was clean, comfortable, surprisingly big(the pictures do not do justice). The staff have been very courteous and helpful. The only word of caution is for one to plan their meals well in advance as the area has little to offer in terms of dining. The local co op and Spar are well stocked though (open from 6am until 10pm everyday).
Commentaires de Gestion de l’hôtel
21 sept. 2023 par Madison, Gestion de l’hôtel
Dear Shruthi,Thank you for your positive feedback regarding your stay at our cottage. We're delighted to hear that you had such a great experience and even chose to extend your stay.We take pride in providing clean and comfortable accommodations for our guests, and we're pleased to know that our cottage exceeded your expectations. Your comments about the size of the cottage are duly noted, and we appreciate your kind words about our staff's courtesy and helpfulness.We also appreciate your mention of local dining options and the availability of well-stocked stores in the area. It's valuable information for future guests, and we're glad you found it helpful.Once again, thank you for choosing to stay with us and for taking the time to share your feedback. We look forward to hosting you again in the future should your travels bring you back to the area.Best regards,Madison
par un voyageur
Fantastic accommodation in amazing location
Publié le 16 avr. 2022 sur HotelsAmazing location, beautiful property with everything you need for a relaxing stay, plenty of Amazing walks. Ideal for a family getaway.
Commentaires de Gestion de l’hôtel
10 mai 2022 par Roger Lucas, Gestion de l’hôtel
Dear Lynne,
Thank you very much for giving us your time and writing this very beautiful and lovely note. We are so happy to hear how you have enjoyed staying at the property and we wish to be able to serve you again in the future very soon.
With best regards,
Roger Lucas
par un voyageur
Publié le 15 mars 2022 sur Hotels
Lovely stay , peaceful, out the way.
Ideal.for peacful and realxijg weekend
Commentaires de Gestion de l’hôtel
11 avr. 2022 par Roger, Gestion de l’hôtel
Dear Waheed,
Thank you very much for giving us your time and writing this very helpful and well-detailed note.
We are so happy to hear how lovely you have found the property and how you have enjoyed staying in Alston. It was a pleasurable experience for us as well to be your host and we wish to be able to host again at any of our properties very soon.
With best regards,
Roger
par un voyageur de Newcastle
Nice Countryside Hotel
Publié le 3 oct. 2017 sur Expedia
Pour : surroundings
Contre : Fire escape rout and a hanging clothes rail for wardrobe instead of 3 makeshift hooks
Nice greeting. Room 8 dated but comfortable. Poor water pressure for shower and it would take an age to run a bath. Lovely surroundings.
The room was situated on the 2nd floor and on inspection we found the fire escape stairs, were worn concrete and were hazardous covered in moss and slippy. My husband fell down the stairs hurting his hip we mentioned it to reception staff who didn't even ask if he was ok. In light of recent tragic events you would have thought fire escapes and route would be of the utmost importance.
Recommandé
pour Tout le mondepar un voyageur de yorkshire
Ideal for walkers and visiting the lakes.
Publié le 22 sept. 2017 sur Expedia
Pour : It's location ,the staff were excellent and the character of the hotel.
Contre : The bathroom showers need updating.
Everything was fine ,but found the bistro menu very limited.
