Note fondée sur 19 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,2 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 janv. 2022 sur Hotels
Notre hôte Clara est une femme charmante. Magnifique petit déjeuner. Beaucoup de belles décorations , vaisselles Hermès magnifique. Une adresse à ne pas manqué si vous allez à Boquete.
Commentaires de Gestion de l’hôtel
11 janv. 2022 par Claudia Schumann, Gestion de l’hôtel
Dear Marie Pierre,
it was our pleasure to host you here in our Jardin Encantado resort and park. We hope you have a continued beautiful trip and a safe home coming.
Best wishes and Happy New Year
Claudia Schumann, owner.
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par Management, Gestion de l’hôtel
Unfortunately we normally close during Carneval as we do not want to cater to guests that are all night partying etc. This year we made an exception and with regret we had to deal with unfortunate events. The windows were taped with a heavy tape that while taking the tape off took also with it the paint. We had to renovate the windows and as a thank you we received this review even so we had to cater specially to this guest. Well lesson learned!
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Excellent reception, kindest owner ever and surrounded by nature.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Management, Gestion de l’hôtel
Thank you it was our pleasure to serve you.
par un voyageur
Publié le 8 janv. 2024 sur Expedia
Claudia is an excellent host and her property is an ode to European charm within a private oasis. The room we stayed in boasted high quality bedding and an excellent walk in shower.
Upon request, Claudia will prepare a private breakfast that will rival any high end hotel.
I highly recommend this boutique hotel.
Looking forward to revisiting soon.
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Claudia Maria Luise Schumann, Gestion de l’hôtel
Dear Debra,I always believe in the happiness of both sides. You were a delight to cater to and I loved your philosophy of life and I totally enjoyed the time you stayed at our place. Thank you for a beautiful feedback and I hope you can come back soon.Stay happy and healthy :-) !
par un voyageur
Publié le 20 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
22 nov. 2023 par Schumann, Gestion de l’hôtel
Thank you for your feedback. It is unfortunate that we are sometimes treated poorly despite our efforts to provide the best service, especially coming from guests of my own home country.During this challenging time in Panama, with limited food and gasoline availability and roadblocks throughout the country, we went out of our way to accommodate the guests. We allowed them to change their booking arrival and departure date twice, provided them with complimentary breakfast, and even upgraded them to a room that would have cost 55 USD more per day. Additionally, we assisted them with hard-to-find tours and recommendations and arranged for a driver who waited for 17 hours in line at a gas station to secure 20 USD worth of gasoline. We also offered wine and coffee on the day of departure, though it seems these gestures were not noteworthy.However, we know that this is an isolated incident and not reflective of our track record and feedback in the past.It is disheartening to feel punished by a guest who took advantage of both us and the challenging situation here in Panama. While we understand the difficulties everyone here is facing, we regret that our efforts did not meet their expectations. It is with regret that we acknowledge that guests like this, we don't miss and don't want to welcome in the future.
par un voyageur
Publié le 17 sept. 2023 sur Expedia
Se goza de una linda estadía rodeados de naturaleza. Muy recomendado!
Commentaires de Gestion de l’hôtel
9 oct. 2023 par Hermitage, Gestion de l’hôtel
Muchas gracias Wilska,Disfrutamos tenerlo como nuestro invitado y esperamos darle la bienvenida nuevamente.Mis mejores deseosclaudia schumann
par un voyageur
Publié le 24 avr. 2023 sur Expedia
I thoroughly enjoyed my stay. Claudia’s hospitality is so warm and exceptional. Very nice facility in a beautiful botanical garden. I want to go there again.
Commentaires de Gestion de l’hôtel
24 avr. 2023 par Management, Gestion de l’hôtel
We have to thank you for being such a wonderful guest and for enjoying our place. The best of all is that we left becoming friends. All the best and we can't wait to have you back.Thank you
par un voyageur
Publié le 12 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 avr. 2023 par LuLuise, Gestion de l’hôtel
Dearest Rommel, thank you for your feedback. You gave us the first review in our history of our Resort that was less than Excellent and we would love to know what we did maybe wrong with your stay. If you look at our feedback ratings it was always the highest. At Expedia they have 10 points as the highest which we received from all of our guest coming directly from Expedia and if coming from HOTELES they give 5,0 points as the highest and therefore we received from all guests coming from HOTELES 5.0 points which translates to Excellence. We value your opinion very much so maybe you made a mistake or you thought that we were not performing to our optimum, please let us know. Again thank you very much for being our guest.
par un voyageur
Publié le 3 mars 2023 sur Expedia
Upon arrival we met our host Claudia, she & Jorge got us settled into our beautiful room, then we toured the gardens & visited the animals & birds, a lovely peaceful setting, hard to believe so close to town, the morning coffee & breads were delightful, we enjoyed many conversations with Claudia & she was an outstanding host, property is gated, you can enjoy fine dining, facilities were great, a wonderful stay & the best company, highly recommend
Commentaires de Gestion de l’hôtel
4 mars 2023 par SCHUMANN'S, Gestion de l’hôtel
Dear James, it was a one of kind experience hosting you. It is of equal joy what we were able to experience. Thank you from the bottom of our hearts.
par un voyageur
Publié le 23 févr. 2023 sur Expedia
Great location, quiet, wonderful gardens, excellent coffee, loved the service & attention to details, secure, look forward to our next visit, Claudia was an amazing host, great guidance for things to do, places to see, an outstanding experience!
Commentaires de Gestion de l’hôtel
24 févr. 2023 par Owner, Gestion de l’hôtel
It is always with great joy to serve guests that are more than just guests but give so much from themselves like with the two of you. It was my blessings to have you stay at SCHUMANN'S Resort and Park and I truly missed you when you had left. We will see each other again for sure.All the best and thank you for your honorable feedback.We truly appreciate it.
