Note fondée sur 71 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Una buena visita pero muchísimo ruido hasta media noche con cumbias de una fiesta de bautizo, la comida del restaurante buena. Habitación muy muy sucia con pintura cayendo, pésimo mantenimiento
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Todo bien en general, solo que no hay aire acondicioado y hacía demasiado calor. No pude ni dormir del calor.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
I wanted to love this place, and I had read reviews before booking, but I hoped for a better experience. The view from the hotel was stunning, probably the best in town. However, the cost didn’t match what was provided.
The pool wasn’t clean, despite a pool cleaner being onsite for two days, and the Jacuzzi, which was one of the main reasons we booked, was a letdown. It was dirty and waterless upon arrival, though we were told it was "working fine" and just needed cleaning. When our scheduled Jacuzzi time arrived, they informed us last minute that it wasn’t working due to multiple issues—things that could have been addressed earlier, given we reserved it two days prior.
The hotel looked unkempt, possibly due to it being off-season timing? The room was fine but basic, which we expected, no complaints there. However, the lack of care for the pool and Jacuzzi was disappointing.
The front desk staff was excellent and helped us navigate Alto Lucero, a small town with limited dining options. They gave great suggestions and called taxis for us.
We heard the onsite restaurant was good, but it was always empty and closed early. No big deal—we were happy to go into town. Overall, the experience didn’t feel worth the price. The view is fantastic, but you can get the same benefits at another hotel in town for half the cost.
par un voyageur
Excelente
Publié le 16 juill. 2024 sur HotelsExcelente opción, el hotel cuenta con bonitas instalaciones y una vista inmejorable, la atención del personal y la calidad de los alimentos son muy buenos también, invitado a regresar
par un voyageur
Publié le 2 avr. 2024 sur Expedia
The view was amazing, service a little slow but great people, food was good.
par un voyageur
Publié le 11 févr. 2024 sur Expedia
No me permitieron la cancelación pese a haber contratado
par un voyageur
Lugar para relajarse
Publié le 2 janv. 2024 sur HotelsExcelente lugar para pasar un fin de semana relajando y en pareja, el hotel es muy bonito, limpio y tranquilo.
par un voyageur
Publié le 22 juin 2023 sur Expedia
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par un voyageur
Publié le 22 juin 2022 sur Expedia
par un voyageur de XALAPA
Publié le 15 juin 2022 sur Expedia
el hotel tiene bonita vista, pero no hay aire acondicionado en las habitaciones, y deberían de poner un elevador para personas con alguna discapacidad
