Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Wonderful Stay!
Publié le 25 févr. 2024 sur HomeAway3 families enjoyed our stay at the Tree House! The lay out of the house made it very comfortable for our families to have privacy and plenty of space, while still joining together for meals, games, etc. The kitchen was well stocked. My only suggestion would be to upgrade the pans, etc. We skied and went tubing at Gunstock Mountain. We also went to the Ice Castles in North Woodstock. Wonderful Feb. break...we would recommend this house.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Julie, for your feedback! We are happy you enjoyed this home. We appreciate your suggestion to upgrade our pans. Please know that our feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We look forward to welcoming you back for another wonderful getaway in the future!
par un voyageur
Great house -- issue with Wi-fi
Publié le 5 janv. 2024 sur HomeAwayThis is a beautiful house that we enjoyed staying in however we did have issues with both the Wi-fi and hot water. When we contacted the host about the wi-fi they did not fix the issue and provided limited responses. We did not complaint about the hot water as the downstairs had consistent hot water. It would run out after a few people took showers in the upstairs bath. Even with these issues, we enjoyed staying in the property and found it to be beautifully maintained.
Commentaires de Gestion de l’hôtel
6 janv. 2024 par VrboOwner, Gestion de l’hôtel
We apologize for the inconvenience and hope we can host you again!
par un voyageur
laconia 100
Publié le 25 juin 2023 sur HomeAwaybeautiful place if i was going to own a home in NH this would be it
par un voyageur
Guys weekend
Publié le 30 janv. 2023 sur HomeAwayPerfect for 5 friends getting away for a weekend.
par un voyageur de Harwich, MA
Wonderful Home for Family Stay
Publié le 8 janv. 2023 sur HomeAwayHome was fantastic - beautifully appointed and spacious. They even decorated for Christmas (a full tree and small decorative items throughout - the reindeer in a rocking chair was a favorite!). The local home manager (Josh, I believe) was responsive/informative and the owner made great efforts to ensure a comfortable stay for us after a recent storm had knocked out the power (there is a generator so all was functional!). We had a wonderful time together-cooked a lovely family meal, appreciated all of the child-friendly features like bed rails on top bunks and play set in the backyard (the kids still played outside, even in the cold!), ventured to nearby Gunstock mountain for tubing and enjoyed local restaurants/attractions as well. So, the home was fabulous, the owner was overly hospitable and the local NH manager was attentive/informative given the power situation. However, my experience with Vacasa might be the last.
I received a text mid-day Christmas Eve saying we could have early check in. Then at 3:40 (check in is 4pm) I receive a text saying that the power might be out and that Vacasa is reimbursing people if they delay their arrival. I texted back saying this was really no notice (family was driving 5hrs to get there) and was there power? No response. Family arrives and there’s power. Christmas morning at 7:30am I receive a call and voicemail from Vacasa saying I need to turn the heat down (thermostats were subsequently overridden) or the “butane” would run out. Called back and rep could not tell me what was going on, why I needed to turn heat down or how long “butane” would last. Advised me to have the heat at 55 degrees (it was 21 degrees outside in NH that day). I told them I had children arriving that day and I was headed there myself so I needed to know if I could use the heat for the elderly/children in our group. There were follow up text communications, equally confusing and uninformative. Eventually, the local manager called me as confused as I was - no one had told him of the situation or that I had been contacted. I told him about the morning of phone calls, texts and stress and he called the owner to find out what was going on. Turns out, the generator runs on Propane and, having been out for days, there was concern of that combined with heat/fireplace/etc. Owner had called for delivery and just refrain from using the fireplaces until delivery which arrived Christmas Day. Lots of stress over the miscommunications from Vacasa
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
We are happy you had a great time in our home and are grateful for your feedback. We strive to provide our guests with an excellent vacation, and we apologize for the miscommunication. We truly regret to hear of the disconnect in the care you received when communicating with our team. Please know that this is not the high level of customer care that we strive to provide our guests, and we make every effort to attend to our guests as quickly and efficiently as possible. We will follow up with the appropriate parties to Fully meet our service standards. We hope you will give us a second chance to serve you better.
par un voyageur
Beautiful home and location
Publié le 20 nov. 2022 sur HomeAwayReally enjoyed the house and location. Property is super clean, modern and well managed. Highly recommend
par un voyageur
Great Home
Publié le 27 août 2022 sur HomeAwayClean, modern, spacious and right next to lake. This is a wonderful rental for family or friends within short drive to all Winne amenities. Would book again, 100%