Note fondée sur 354 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 déc. 2024
Betsy was wonderful! She went above and beyond. She was helpful and friendly. She helped us figure out the shower and when my husband forgot his breathing machine she assured him that she would keep it safe until my son could pick it up.
Commentaires de Gestion de l’hôtel
10 déc. 2024 par M, Gestion de l’hôtel
Dear Kathleen,Thank you so much for sharing your kind words about Betsy! We are thrilled to hear that she went above and beyond to assist you during your stay. Her helpfulness, friendliness, and dedication to ensuring your needs were met are qualities we take great pride in, and it’s wonderful to know she made such a positive impact on your experience. We're glad Betsy was able to assist with the shower and provide reassurance regarding your husband's breathing machine. We will be sure to recognize her for her outstanding service. We truly appreciate your feedback and hope to welcome you back again in the future. Best Regards,Management Team
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Just average, room had a slight odor and some of the fixtures needed repair, and the lamp shade was dirty.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par M, Gestion de l’hôtel
Dear Eugene,Thank you for sharing your feedback with us. We regret that your stay was less than perfect and that there were issues with the room’s odor, fixtures, and cleanliness of the lampshade. Your comfort is our priority, and we apologize for not meeting your expectations in these areas. Please be assured that we are addressing these concerns with our housekeeping and maintenance teams to ensure these issues are promptly resolved. We appreciate your input, as it helps us improve the experience for all of our guests. We hope you will consider staying with us again in the future, and we will strive to provide a better experience next time.Sincerely,Management Team
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par M, Gestion de l’hôtel
Dear Cortney,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you wanted and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par M, Gestion de l’hôtel
Dear LaShonna,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Ok for the price
Commentaires de Gestion de l’hôtel
2 oct. 2024 par M, Gestion de l’hôtel
Dear Trace,Thank you so much for your wonderful rating and for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay and that our team was able to meet your expectations. We hope to welcome you back in the future for another outstanding experience.Best Regards,Management Team
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par M, Gestion de l’hôtel
Dear Cortney,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best Regards,Management Team
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par M, Gestion de l’hôtel
Dear Alexander,We are sorry to hear about your experience at the hotel. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please feel free to provide more details so we can promptly address the issue. Thank you for bringing this to our attention.Sincerely,Management Team
par un voyageur
Publié le 9 sept. 2024 sur Expedia
The ratings for this Comfort Inn were a 7 and above. But this was not my experience. After booking so late I was unable to change.
As I went up to the room I became stuck in the elevator for a number of minutes. I yelled for help, I picked up the phone to call, and also hit the alarm button with no response. I also tried to go back down to the first floor. I could hear the elevator trying to open. After about 4 minutes or so they opened . Since I am not a fan of elevators this was stressful and traumatic.
The first room smelled weird. There was a spider on the wall.
The young man gave me a second room after everything and said it was the best. It most resembled the picture on Expedia. It didn’t smell as weird as the first but and I to stay since I could not change the booking time. The sheets and pillowcases had stains on them. I bought sheets to sleep on top. There was debris on the floor. When I tried to turn on the heat. It was about 50 degrees or so. It smelled like it was going to catch fire. I turned it off and slept cold.
Finally the morning I was to leave the toilet over flowed. Initially I thought it was the water running long as it did the night before but when I went to go look. There was water on the floor. I called down stairs with the room phone that had so much static. I had to repeat a couple of times. When the desk person came up. He couldn’t find the mop so he brought a towels to cheap clean up the overflow of toilet water.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par M, Gestion de l’hôtel
Dear Shermaine,We deeply regret the numerous issues you encountered during your stay, including the elevator incident, room cleanliness, and maintenance concerns. Your experience is certainly not reflective of the standards we aim to uphold. We will address these issues with our team to ensure improvements are made. We appreciate you bringing this to our attention and hope you find more suitable accommodations in the future.Sincerely,Management Team
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par M, Gestion de l’hôtel
Dear Rachel,Thank you so much for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to know that you enjoyed your stay and that our team was able to meet your expectations. We hope to welcome you back in the future for another outstanding experience.Best regards,Management Team
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par M, Gestion de l’hôtel
Dear Carol,Thank you so much for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to know that you enjoyed your stay and that our team was able to meet your expectations. We hope to welcome you back in the future for another outstanding experience.Best regards,Management Team
