Note fondée sur 790 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Had a security deposit I was unaware of and wouldn't let me stay without it.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Tristen, We regret any inconvenience caused by our security deposit policy, which aims to ensure all guests' safety. Your feedback is valuable, and we suggest reaching out to our management with any concerns for future clarification. Thank you for sharing your experience with us.
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Manager, Gestion de l’hôtel
Hello Hector,We are thrilled to hear that you had a wonderful experience during your stay with us! We hope to welcome you back again soon for another fantastic stay.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
We checked in went to the room the room had a musty smell to it. We were with a group of people and they experienced the same things. Literally had hookers approaching us outside and one inside, the lady who does laundry was asking for money and cigarettes. Approached outside by couple folks wanting to know if we “needed anything “ obviously talking about drugs. One of our rooms had a needle in the toilet that was found when trying to figure out why the toilet kept running. Condoms on the floor in the room the tub was dirty obviously hasn’t been scrubbed in a while. We stayed at this hotel because we stayed as a group we were on a ride. The fact that you have to have a card to get in the doors to get to the rooms tells me that someone lets these women in and they don’t even try to hide the fact that they are prostitutes approached all of the guys and as soon as the woman came around they would walk away. Would really like money refunded.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Manager, Gestion de l’hôtel
Hello Rene, We appreciate you sharing your experience with us and take all feedback seriously. Please feel free to reach out to our management team directly so they can address your concerns in detail.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jose,We are delighted to hear that you had a wonderful time at our hotel! We hope to welcome you back soon for another fantastic stay.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Extremely clean and the staff are all polite, friendly, and extremely helpful.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jason,We appreciate your kind words about our clean facilities and our courteous staff members. It was a pleasure to have you as our guest, and we are delighted that you had a positive experience during your stay. Your feedback is valuable to us, and we look forward to welcoming you back in the future.
par un voyageur
Dirty, smelly
Publié le 1 sept. 2024 sur HotelsVery dirty. Lobby was hot. Room was hot upon arrival. Mold in bathroom around the sink. Tub floor was dirty and shower curtain was dirty stained on the bottom. Hall way smelled like pot. A friends room toilet kept running so we looked in it and found drug needles stuck in it. No I will never stay there again. Front desk person was nice.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Hello John, We appreciate your feedback and regret to hear about your experience. We take cleanliness and guest satisfaction seriously and apologize for any inconvenience. Your observations will be shared with the team. Thank you for acknowledging our front desk staff. We hope you consider contacting management directly to further address your concerns.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
The staff was friendly and polite, but the property needs work. There was no coffee in the room. There was an ice bucket, but no drinking glasses. The bathroom was dirty and we just couldn’t bring ourselves to use it even to take a shower.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Hello William, Thank you for your feedback. We appreciate your kind words about our staff. We take all comments seriously and will address the issues you mentioned to ensure a better experience for future guests.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Hello HECTOR,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another amazing stay!
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Manager, Gestion de l’hôtel
Hello David,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.
par un voyageur
Alton, IL Super 8 is the Best!!!
Publié le 4 août 2024 sur HotelsOur experience with this Super 8 is always excellent. Every time we come to town we always choose this hotel due to the staff is always so friendly & take excellent care of us. Will continue to come here.
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello Tara,We are delighted to hear that you have consistently enjoyed your stays with us at Super 8. Our team takes pride in providing exceptional service to all our guests, and we are glad to know that this is reflected in your experiences. We appreciate your loyalty and look forward to welcoming you back on your next visit.
