Note fondée sur 447 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Accueil sympathique
Publié le 16 mai 2018 sur Hotelshôtel parfait pour aller visiter la Nasa. Accueil sympathique, chambres propres et confortables, restaurants aux alentours en voiture, piscine.Tout était parfait.
Commentaires de Gestion de l’hôtel
1 juill. 2018 par LA GESTION, Gestion de l’hôtel
BONJOUR EMMANUELLE, MERCI POUR VOTRE SEJOUR
par un voyageur
Publié le 19 sept. 2024 sur Expedia
This hotel was the worst I've ever experienced. Upon entering the room, we found dead roaches scattered on the floor. As we inspected further, we discovered there was no cold water, the toilet wouldn't flush properly, and we had to request a plunger. The shower was covered in mold, and the towels had unsightly brown stains. When we approached the management, they treated us as if we were overreacting and refused to refund us or address our concerns. Additionally, the breakfast provided had moldy bagels. I wouldn't let my family use the bedding, and I even had to purchase roach spray to avoid roaches crawling on us during the night. Unfortunately, this was the only hotel available in the area during our stay, so we had no choice but to endure this terrible experience. Avoid this place at all costs.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Sparky, Gestion de l’hôtel
We are very sorry that your stay was not up to your standards. However you showed me a picture of one dead roach you did not mention what you thought to mold or the brown stain on the towels. For all that we are truly sorry. But I did offer to change you rooms but you elected to stay in that room. I understand that you didn't like our pet fees and you ask to have a refund on the second day. Unfortunately we can not give a refund on an internet generated reservation. As I stated you needed to contact whoever you used as a travel agent to get that done. Once again we are very sorry you were not happy. Jerry from Americas Best Value Inn of Alvin
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Sparky, Gestion de l’hôtel
Thank for the review. We like to receive reviews to see how we may improve your stay. Jerry from Americas Best Value Inn of Alvin
par un voyageur
Keep your shoes on.
Publié le 15 sept. 2024 sur HotelsThe customer service was amazing, but the room was something to be talked about.
Bathroom had black mold on the ceiling that was bearly covered up with white paint.
Room always had a musky smell. Had to put the free coffee filters in the ac vent to freshen up the room. If you walked on the carpet with just your socks they got very dirty. When I would come to room in the afternoon the complete walkway smelt of marijuana. YUK.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Sparky, Gestion de l’hôtel
We are sorry you didn't like your room very well. But with the knowledge you have provided we can correct the things for the next guest.As for the funky smell on the walk ways, we have little control what the customers do unless we catch them in the act.I hope that you give us another chance to serve you in the future. Jerry from Americas Best value Inn of alvin
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Sparky, Gestion de l’hôtel
Thank you so much for leaving us a positive review. We truly work hard to make our customers happy. With out your reviews we don't know how we are doing.Thank you againJerry from Americas Best Value Inn of Alvin
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par The front desk, Gestion de l’hôtel
Thank you for choosing America's Best Value Inn.
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Sparky, Gestion de l’hôtel
Thank you for taking the time to leave us a review. We try very hard to give our guest the best service possible. We hope to be able to have you as our guest again in the future.Stay BlessedYour Friends from Americas Best Value Inn of Alvin
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par The front desk, Gestion de l’hôtel
Thanks for rating us. We hope that you enjoyed your stay
par un voyageur de Alvin
Publié le 25 juill. 2024 sur Expedia
Everything!!
Commentaires de Gestion de l’hôtel
25 juill. 2024 par The front desk, Gestion de l’hôtel
Thank you for taking the time and letting us know everything was great during your stay. Hope to see you on your next stay.
par un voyageur
Publié le 17 juill. 2024 sur Expedia
Staff was very helpful, the room was clean, did not smell of cigarettes. Did not see any bugs. Good value for the money.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par The front desk, Gestion de l’hôtel
Thank you for your feedback.We are happy to know that you found our rooms comfortable and our staff helpful.
