Note fondée sur 908 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2023 par Guest Relations Specialist, Gestion de l’hôtel
Hi Martin! We appreciate the time you've taken to give us your rating. It is our primary aim to give you a five star experience and it is disheartening that this is not the impression we left you with. It is always our goal to give you a 5 star experience and we apologize for failing to do so. We do hope you'll return and let us show you a far better experience.
par un voyageur
Hotel correct, accueil convenable.
Publié le 23 juin 2023 sur HotelsCommentaires de Gestion de l’hôtel
24 juin 2023 par Guest Relations Specialist, Gestion de l’hôtel
Hello Valued Guest! We’re so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We aim to impress with our breakfast, hospitality, and comfortable accommodations. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!
par un voyageur
Publié le 22 déc. 2024
Commentaires de Gestion de l’hôtel
24 déc. 2024 par Manager, Gestion de l’hôtel
Hello Shane,We are amped to hear that you had a fantastic experience during your stay with us! If you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back soon!
par un voyageur
Publié le 6 oct. 2024 sur Expedia
The room had water damage on the wall. It had a smell of mildew or mold.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Irma,Thank you for your feedback regarding your recent stay with us. We take all guest comments seriously, and we’re sorry to hear about your experience with the room's condition. Our maintenance team regularly inspects and addresses any issues, including water damage and air quality, to ensure a comfortable environment for our guests. We appreciate your understanding as we continuously work to improve our facilities and services, and we hope to welcome you back for a much better experience in the future.
par un voyageur de UPLAND
Publié le 6 oct. 2024 sur Expedia
We did not even check in. We drove up to the lobby entrance. Saw homeless people in the dumpster right next to hotel. Also saw sketchy lookin people hanging in front of their hotel rooms. There was no way I was staying at this motel. Also in a more rundown looking area. Keep driving people and dont be lured by the cheap price
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Manager, Gestion de l’hôtel
Hello SHERRY, We're sorry to hear about your concerns upon arrival. The safety and security of our guests is our top priority, and we regularly monitor our premises to ensure a comfortable stay for all. We appreciate your feedback and we encourage guests to reach out to us directly with any issues during their stay.
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Denise,We appreciate you choosing to stay with us. If you have any concerns from your visit, please feel free to reach out to us directly so we can address them accordingly. We strive to provide a pleasant experience for all our guests.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
All
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Maria! Thank you for your fantastic feedback! We're thrilled to hear that you had a wonderful experience during your stay. We look forward to welcoming you back for another enjoyable visit in the future!
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Room was nicely done and clean however no USB ports and my devices needed charge, this is 2024! My main issue was I booked this hotel because it has a pool and I wanted to relax after a 6 hour drive. The pool was closed. False advertising.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi David! We appreciate you taking the time to share your feedback with us. While we're glad to hear that you found your room clean and nicely done, we apologize for the inconvenience regarding the lack of USB ports and the pool being closed during your stay. We understand how disappointing it can be when amenities don’t meet expectations, especially after a long drive. Your comments will help us enhance the guest experience, and we hope you might consider giving us another chance in the future.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Jorge.Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Dope
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi John,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
