10/10 – Excellent
Alan
Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
5 févr. 2025
Points forts : Propreté, commodités et état et installations de l’hébergement.
The apartment was beautiful! Everything was cleaned, smelled nice, and was more than anything we could have possibly hoped for. Price was very reasonable and it was very easy to find, right near I-40. The only thing that was a little frustrating was the communication. First, we were supposed to get the keycode 24 hours before arrival. That did not happen. We received the keycode at 8:38 on the morning of our stay, after we were already on the road. It was frustrating to have to deal with getting information that should have been given to us prior to the trip. We highly recommend getting this info to the customer in a more timely manner. Second, when we arrived at the property the keycode did not work, so we were in a bit of a panic. We had two phone numbers for the property, but neither was being answered. We texted, but did not get a respoinse. We were not given any phone number for emergencies. We were having to be in telephone contact with family 2 states away to try and reach out to Travelocity and determine what we were supposed to do. We recommend the property communicate directly with the customer and not through a third party as messages are not going through. The property was sometimes texting messages to us and other times sending them through Travelocity through email. When you are traveling across the country with someone who is elderly and slightly disabled, this situation was much less than ideal! Beautiful place, communication could use some improvement.
Alan
Séjour de 1 nuit en février 2025