It was a horrible stay, it was the worst in my life. The road to hotel has changed and the new one is not a road, our van cannot enter. I called the hotel reception, there was only 2 people working in the hotel, no manager juts cleaning lady and receptionist. They did not help us at all, I requested cancellation from Jetwing, nobody responded; I called Hotels.com they said they will try to reach Jetwing via email, while I was stuck in the road. Finally we walked to the hotel because there was fog, we cannot drive back to Kandy. This is not boutique hotel, this was a private house and now used as a hostel almost. No heating system and in the middle of no where. I still did not get any response from neither Jetwing or Hotels.com