Note fondée sur 9 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,0 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de paris france
Difficult access, basic tents
Publié le 17 août 2017 sur Expedia
Pour : View on the Kilimandjaro
Contre : Very basic not super clean tents
Emplacement : Safari
Disappointing level of quality, tents are not very clean and very basic, food is average
Commentaires de Gestion de l’hôtel
20 août 2018 par Dancan, Gestion de l’hôtel
Dear Diabolo, apologies for the experience that you had when you stayed at our lodge. We have worked hard and improved the conditions
par un voyageur
It’s bad when they don’t trust
Publié le 26 févr. 2020 sur Hotels
I booked a room in A.A. Lodge Amboseli
Amboseli, Kajiado County, Kenya, through the online hotel.com service on February 23 and paid $ 177 for 1 day through a visa card. When I arrived in A.A. Lodge Amboseli, the hotel administrator did not meet me warmly, suspecting that I really paid for the stay? How will I prove it?
When I showed the confirmation from hotels.com from my email, he stated that hotels.com had not yet transferred the money to their account, so I have to pay in cash now ... After a long, humiliating dispute, they still settled me in the lodge, but there were unpleasant memories ...
par un voyageur
Never again.. absolutely no value for money
Publié le 18 janv. 2020 sur HotelsLet me start of saying that I have never written a bad review and I am not a picky traveler (typically stay in simple budget places).
This place was a complete disappointment. It's absolutely no value for money (if it was 50$ I admit I would probably rate higher). Here is why:
1. Cleanliness: The rooms were dirty: layer of dust on the tables; shower looked like not cleaned in a while and also old. There are no fans in the room.
2. Wifi: The wifi only works in the bar and reception. It's extremely slow - so slow that you rather give up then use it. On top of that, in the evening (post dinner) they on purpose switch it off in the reception and tell people it's only in the bar, so that people buy drinks...
3. Food: The food is quite bad. The breakfast is supposed to be 6-9am, we came in at 6:30 and most of the food was gone (e.g. there is no pancakes, no cups for tea or coffee).
4. Safety: We were sitting at the reception area in the evening chatting with our guide 2 evenings, and both days some of the other guests came in and complained about lost chargers from the room, and lost money from the room.
Overall it's not a value for money; there are lodges inside the park for slightly more with significantly better services. I wish we did that; and would recommend everyone else the same.
par un voyageur de Seattle
Publié le 13 janv. 2020 sur Expedia
Totally as expected and as listed. had a fantastic time.
par un voyageur
Publié le 11 janv. 2020 sur Expedia
par un voyageur
Disappointing
Publié le 13 août 2018 sur HotelsNot worth the $ at all!
Commentaires de Gestion de l’hôtel
6 sept. 2018 par Dan, Gestion de l’hôtel
Dear Michele, apologies for where we did not please you during your stay at our lodge. We are working hard to make sure we improve so that you will not be disappointed again next time you visit us. Welcome again next time
Recommandé
pour Escapade avec des amispar un voyageur
Needs some attention to detail
Publié le 6 mars 2018 sur HotelsI was a little unsure about staying at AA Lodge after reading a few less-than glowing reviews online. Overall it was an ok, if overpriced, option (although there isn't a huge amount of competition in the area).
Check in was easy. The lodge is quite spread out with a lovely covered main walkway (but not covered to all guest rooms)
Room - the rooms have their own charm. Reasonable size with the necessities
Bathroom - adequate. Hot water takes several minutes to come through
Bed - mattresses are VERY firm and really need to be replaced or have mattress toppers. They are far firmer than anything you would find in a Western country and may mean a poor night's sleep
Dining room - interesting building that could be amazing with some attention to decor (it's currently a bland olive green, poorly lit building)
Meals - buffet with around six-eight options for mains and sides, plus soups and salads. Quality sub-standard for the price
Service - needs improvement. Tables rarely cleared and reset. Tablecloths not cleaned (they needed a wash). A lot of the crockery was chipped and needs replacing. Same with the cultery - fork tines bent and needs replacing
Wifi - available only in reception and reasonable for Africa
Pool - nice pool area but the pool wasn't particularly clean when we were there. Unfotunately the buildings obscure the fantastic view of Kilimanjaro (when visible) that would be a real drawcard.
I expected more for the price. Time to lift their game
Commentaires de Gestion de l’hôtel
19 mars 2018 par Dancan, Gestion de l’hôtel
Dear Wendy,
Apologies for the inconveniences caused. We have started working on most of the issues that you've raised and soon everything will be okay
par un voyageur
Publié le 29 janv. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
31 janv. 2018 par Dan, Gestion de l’hôtel
Thank you for the feedback Paul
Recommandé
pour Tout le mondepar un voyageur de Malta
fantastic stay
Publié le 24 août 2017 sur ExpediaStaff were great. Location is unique. Mattresses were a bit too hard and uncomfortable.
Commentaires de Gestion de l’hôtel
20 août 2018 par Dancan, Gestion de l’hôtel
Thank you Doreen for the feedback
