Note fondée sur 30 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,7 Service et personnel
4,2 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 oct. 2023 sur Expedia
par un voyageur
Publié le 19 févr. 2019 sur Hotels
par un voyageur de Falls Church
Publié le 23 déc. 2023 sur Expedia
Expedia seemingly did not pass my message to the Serena regarding my request for an airstrip transfer.
Commentaires de Gestion de l’hôtel
27 déc. 2023 par David S, Gestion de l’hôtel
Our apologies for the error regarding you transfer. We are delighted that you enjoyed your stay nonetheless and hope we will have another opportunity to be of service to you in the not-too-distant future.Regards,David M. Shitakha
par un voyageur
Publié le 26 sept. 2023 sur Expedia
par un voyageur
Prima verblijf voor 2 nachten in september
Publié le 16 sept. 2023 sur HotelsWe zijn zeer tevreden met ons verblijf in dit hotel voor 2 nachten in september. Personeel is zeer gedreven en vriendelijk. We hebben er zeer goed gegeten, vooral het uitgebreid assortiment groenten en lekker curry’s maken het top! Aan het hotel geen wilde dieren, maar in het park des te meer rond de waterpartijen. De kamers zijn niet echt ruim en hebben voldoende comfort. Wel geen kluisje of frigo. Temperatuur in september is niet te warm, dus ontbreken van airco was geen probleem.
Commentaires de Gestion de l’hôtel
23 sept. 2023 par David S, Gestion de l’hôtel
Beste Vandenberghe,Bedankt voor de positieve beoordeling. Mijn team en ik zijn blij dat u genoten heeft van uw verblijf bij ons. Wij hopen u in de nabije toekomst nogmaals van dienst te kunnen zijn.Groeten,David M. ShitakhaBeheerder van de loge
par un voyageur
Publié le 21 juill. 2023 sur Expedia
Customer service was incredible and the room was comfortable. Since our party included two senior citizens with mobility issues, check-in staff gave us a room that was as close to the main entrance/dining area as possible, which was much appreciated.
As I was there during my birthday, my mother had taken some balloons etc to decorate the area around our table and it was a lovely surprise when I turned up in the evening to see how it had all been decked up by the dining room staff. We also enjoyed the all-singing, all-dancing Serena birthday surprise I was given during dinner, which made it an unforgettable birthday.
The food offered in the buffet was tasty and enjoyable.
On our last morning, we realised we had forgotten to order packed lunches so staff in the breakfast room helped us by making improvised packed lunches at short notice - and we would thank them for going out of their way to make sure we had everything we needed.
Commentaires de Gestion de l’hôtel
30 juill. 2023 par David S, Gestion de l’hôtel
Dear Pritha,Thank you for sharing your wonderful experience at our lodge! We are thrilled to hear that you had an enjoyable and memorable stay with us. It warms our hearts to know that our customer service left a lasting impression on you and your party. Ensuring the comfort and convenience of our guests is of utmost importance to us. We are grateful that you chose to stay with us and for sharing your positive experience. We can't wait to welcome you and your party back for another memorable stay. Warm regards,David M. ShitakhaLodge Manager
par un voyageur
Publié le 22 mai 2023 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2023 par David S, Gestion de l’hôtel
Dear Margaret,Thank you for your 5 Star Review. Regards,David M. ShitakhaLodge Manager
par un voyageur
Publié le 9 mai 2022 sur Expedia
The facilities of the Hotel are nice, although the parking space is insufficient. Good options for food, very polite staff.
Commentaires de Gestion de l’hôtel
16 mai 2022 par David, Gestion de l’hôtel
Dear Marco,
Many thanks for your feedback. We are delighted to hear that you enjoyed your stay with us. In regards to limited parking space, this is something we are working on and hopefully we will have more parking space in the near future.
We hope we will have another opportunity to be of service to you in the not-too-distant future.
Regards,
David M. Shitakha
Lodge Manager
par un voyageur
Excellent as always
Publié le 5 janv. 2022 sur HotelsCommentaires de Gestion de l’hôtel
10 janv. 2022 par David, Gestion de l’hôtel
Dear Shahin,
Many thanks for your 10 out of 10 Rating. We look forward to being of service to you in the not-too-distant future.
Regards,
David Shitakha
Lodge Manager
par un voyageur
Publié le 13 déc. 2021 sur Expedia
The staff is friendly and nice. I would have gone for all five stars except a couple things - the Expedia reservation did not show up on their system and was a bit of a concern for us after traveling for 4 hours from Nairobi . But the staff handled it well while we had our lunch.
No adapters for charging phone etc. in the room. We ended up using one to charge 5 different devices
Commentaires de Gestion de l’hôtel
10 janv. 2022 par David, Gestion de l’hôtel
Dear Padmaja,
Many thanks for your valued feedback. We apologise for the confusion with your booking and are glad to hear that all went well despite the issue.
In regards to the charging stations in the rooms and adapters, we have these available in the room and it is in our medium term plans to have additional sockets to enable guests charge multiple devices.
We thank you once more for choosing to stay with us and hope to be of service to you in the not too distant future.
Regards,
David Shitakha
Lodge Manager
