Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 févr. 2024 sur Expedia
mmmm
par un voyageur
Publié le 1 juin 2022 sur Expedia
Awful stay at the double tree hotel in napa. The hotel is more of a 2 stars rather than a 4. The bedroom was not clean at all. There were no sun beds by the pool and the service was extremely slow. No restaurant open for lunch or dinner, and nor bar open either. This made us feel like we were at a weird camping site by a motorway. Will never stay there again. One of my belongings was also lost by the housekeeper which was extremely infuriating.
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Raja Garvin-Taylor, Guest Services Manager, Gestion de l’hôtel
Thank you for the review, Elizabeth. We look forward to seeing you again soon!
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Raja Garvin-Taylor, Guest Services Manager, Gestion de l’hôtel
Thank you for the review, Leena. We look forward to welcoming you back soon!
par un voyageur
Publié le 23 août 2024 sur Hotels
The property is run down, furniture in our room was banged up, seats were worn through. We didn’t expect it to be the fanciest place, but it just seems past its prime
Commentaires de Gestion de l’hôtel
29 août 2024 par Raja Garvin-Taylor, Guest Services Manager, Gestion de l’hôtel
Thank you for the review, Elizabeth. Our hotel will undergo a full renovation in the near future. We hope that you will be able to experience the new look and feel during your next visit to the Napa Valley.
par un voyageur
Publié le 20 août 2024 sur Expedia
Property was ok,battery in the smoke alarm went out at 1am causing a loud repetitive chirping, the front desk couldn’t fix it until the next day, so it caused a restless night for my family. To be fair, they offered to move us to a different room at 2am, which seemed like a worse idea.
Commentaires de Gestion de l’hôtel
21 août 2024 par Raja Garvin-Taylor, Guest Services Manager, Gestion de l’hôtel
Thank you for the feedback, Robert. We apologize for the inconvenience and the restless night, and we will be in touch with you to discuss your experience. Thank you for being our guest!
par un voyageur
Publié le 20 août 2024 sur Expedia
Location
Commentaires de Gestion de l’hôtel
21 août 2024 par Raja Garvin-Taylor, Guest Services Manager, Gestion de l’hôtel
Thank you for the review, Joe. We hope to see you again soon at our wonderful location.
par un voyageur
Publié le 17 août 2024 sur Expedia
I like the hotel they are making it better but still needs a little more work
Commentaires de Gestion de l’hôtel
21 août 2024 par Raja Garvin-Taylor, Guest Services Manager, Gestion de l’hôtel
Thank you for the review, Leyla. We have more exciting updates coming very soon, and we hope to welcome you back in the near future to experience the new look and feel!
par un voyageur
Publié le 15 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Raja Garvin-Taylor, Guest Services Manager, Gestion de l’hôtel
Thank you for the review, Elizabeth. We hope to welcome you back for a 5 out of 5 experience in the future.
par un voyageur
Publié le 11 août 2024 sur Expedia
The room has a weird smell, sheets had obvious stains, the bathroom door wouldn't fully close (so the lock was basically useless), and there was a giant crack in the wall by the headboard of one of the beds. The staff was wonderful and very helpful, but the rooms could use some better upkeep.
Commentaires de Gestion de l’hôtel
21 août 2024 par Raja Garvin-Taylor, Guest Services Manager, Gestion de l’hôtel
Thank you for the feedback, Esmeralda. We are glad to hear that the staff were wonderful and helpful. Please accept our sincere apologies for the inconveniences you encountered in the room. We are using your feedback to make improvements throughout the hotel to ensure that our guests have an enjoyable and comfortable experience. Thank you for being our guest, and we look forward to the opportunity to welcome you back!
