Note fondée sur 294 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,4 Service et personnel
3,1 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Expedia
Staff was great helpful.
Area a little questionable.
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Joseph,Thank you for sharing your experience with us. We're delighted that our staff made a positive impact on your stay—they truly love what they do! Your comfort and safety are our top priorities, and we’re always here to assist. We’re committed to making each stay even better and appreciate your feedback. If your travels bring you back this way, we’d love the opportunity to welcome you again.Sincerely, Hotel Management
par un voyageur
Publié le 12 août 2024 sur Expedia
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par un voyageur
Publié le 4 août 2024 sur Expedia
One thing I liked was leaving and getting out of there.
This was by far the worst hotel I have ever stayed in. The noise was terrible from the ac unit and with dogs barking and people slamming doors all hours of the night.
I think there is people actually living at the property
I would rate this at a -10
Commentaires de Gestion de l’hôtel
4 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Vern,We're truly sorry your stay didn't meet expectations. Your feedback is important, and we're addressing the concerns to improve our guests' experience. We value your input and hope you’ll give us another chance to provide a better stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
par un voyageur
Publié le 3 août 2024 sur Expedia
Staff is super nice. They always helpful. I definitely stay again and recommend this hotel. Stay there for a month and it was very very good option.
Commentaires de Gestion de l’hôtel
3 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Juriko,Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests.We hope you will stay with us again the next time you visit Provo.Sincerely,Hotel Management
par un voyageur
Big mistake
Publié le 7 juill. 2024 sur HotelsI can’t believe we payed over $100 for this room. This hotel seemed like a prison or a halfway house. There was no one at the check in, which was in a very small hall with a closed window. We had to use the phone on the wall to call someone who came about 5 minutes later to check us in. She was nice enough, and we had to use keys to get past the check in area. The halls smelled terrible and were dark and noisy. The rooms were clean, except for the linoleum floors which were dirty and I saw bugs crawling. Overall I was glad we were just staying there less than 10 hours because it was not a place I would want an extended stay.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest,Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Thanks again for being our guest, and we hope to hear from you soon. Sincerely,Hotel Management
par un voyageur
Publié le 1 juill. 2024 sur Expedia
par un voyageur
Publié le 30 juin 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
1 juill. 2024 par Hotel Management , Gestion de l’hôtel
Dear Maria, Thank you for your feedback. We appreciate your stay with us. Please provide us details for your concerns to make things right. Your satisfaction is important to us, and we strive to provide a positive experience for all our guests. We look forward to welcoming you back in the future.Sincerely,Hotel Management
par un voyageur
Publié le 29 juin 2024 sur Hotels
par un voyageur
Too noisy.
Publié le 27 juin 2024 sur HotelsAccess was challenging, esp when leaving the hotel. Trying to get out on the very busy street was downright dangerous. The room was spartanm not even a lamp by the bedside. It was very noisy, with walls thin as paper, people talking in the hall most of the night and slamming doors. I will never stay there again.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Hotel Management , Gestion de l’hôtel
Dear Elizabeth, We apologize for the inconvenience caused by the noise and challenges with access during your stay. Ensuring a peaceful environment and easy access for our guests are priorities, and we regret falling short in these areas. Your feedback is invaluable, and we will take steps to address these issues promptly. We appreciate your understanding and hope you reconsider giving us another chance to provide a more comfortable and enjoyable stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 22 juin 2024 sur Hotels
