Note fondée sur 301 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,4 Service et personnel
3,1 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Hotels
This place is as spartan and minimalist as they come. Not even a coffee brewer in the room (or the entire building for that matter). The place is pet friendly but good luck finding a place to take a dog for a walk. As there is nothing for a dog to damage, not sure what the pet fee is for. The person moving furniture in the room above us from 3-4 AM capped the experience off and we were glad to leave without a backward glance.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Robert, Thank you for sharing your feedback. We strive to offer a straightforward experience, and it's regrettable that some aspects fell short of expectations. Pet-friendly accommodations can sometimes come with unique challenges, and we understand the importance of having accessible areas for pets. Noise disturbances from other guests can be unsettling, especially during late hours. Your input is valuable, and we will use it to enhance the overall experience for future visitors. Safe travels ahead.Sincerely,Hotel Management
par un voyageur
Publié le 21 sept. 2024 sur Hotels
par un voyageur
Publié le 14 sept. 2024 sur Expedia
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par un voyageur
Publié le 14 sept. 2024 sur Expedia
par un voyageur de Washington
Publié le 5 sept. 2024 sur Expedia
When I checked in, they have let me know that there was a water issue, but it was being fixed and it would be on in a few hours. It never came back on. 18 hours later without a shower or the ability to use the bathroom or brush the teeth, I checked out and checked into a different hotel. The staff was nice enough, but you cannot get ahold of anybody or even check out before 10 because the reception area is completely closed. I am still waiting for my refund for the two days that I could not stay there because there was no water.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Tricia,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
par un voyageur de Huntington Beach
Publié le 4 sept. 2024 sur Expedia
par un voyageur
Publié le 29 août 2024 sur Hotels
Muy bueno la recepcionista muy amable y amigable
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Abelardo,Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are glad to hear that you were pleased with the exceptional service from our front desk. Our team works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We will share your compliments with our team to let them know their efforts are appreciated. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
par un voyageur
Publié le 18 août 2024 sur Expedia
Staff was great helpful.
Area a little questionable.
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Joseph,Thank you for sharing your experience with us. We're delighted that our staff made a positive impact on your stay—they truly love what they do! Your comfort and safety are our top priorities, and we’re always here to assist. We’re committed to making each stay even better and appreciate your feedback. If your travels bring you back this way, we’d love the opportunity to welcome you again.Sincerely, Hotel Management
par un voyageur
Publié le 12 août 2024 sur Expedia
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par un voyageur
Publié le 4 août 2024 sur Expedia
One thing I liked was leaving and getting out of there.
This was by far the worst hotel I have ever stayed in. The noise was terrible from the ac unit and with dogs barking and people slamming doors all hours of the night.
I think there is people actually living at the property
I would rate this at a -10
Commentaires de Gestion de l’hôtel
4 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Vern,We're truly sorry your stay didn't meet expectations. Your feedback is important, and we're addressing the concerns to improve our guests' experience. We value your input and hope you’ll give us another chance to provide a better stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
