Note fondée sur 726 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Liz Wilke- General Manager, Gestion de l’hôtel
Thank you for your recent stay and for the five star review. We look forward to seeing you again soon.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Liz Wilke- General Manager, Gestion de l’hôtel
Thank you for your recent stay and for your five-star review. We are looking forward to seeing you again soon.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Liz Wilke- General Manager, Gestion de l’hôtel
Thank you for your recent stay at the Ames Hilton Garden Inn and for the great rating. We hope to see you again soon.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Quitness
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Liz Wilke- General Mananger, Gestion de l’hôtel
Thank you for taking time to review your recent stay at our property. We hope to see you again soon.
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Liz Wilke- General Mananger, Gestion de l’hôtel
Thank you for staying at the Hilton Garden Inn of Ames and also for taking the time to complete a review regarding your stay with us. I’m happy to hear that you had a good overall experience. We look forward to your next stay with us.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Great place to stay, doing some renovation's but other than that great staff clean room
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Liz Wilke- General Mananger, Gestion de l’hôtel
Thank you for staying at the Hilton Garden Inn of Ames and also for taking the time to complete a review regarding your stay with us. I’m happy to hear that you had a good overall experience. We look forward to your next stay with us.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
They certainly took less concern of someone who booked through Expedia. Had to move to another hotel. Then back again.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Liz Wilke- General Mananger, Gestion de l’hôtel
I am sincerely sorry for the experience you encountered at our property. This was an unforeseen situation during a near city wide sell out and we handled it to the best of our ability while making sure you had the lodging needs met. I understand this was an inconvenience and again, I apologize. All our guests are very important and are goal is for everyone to have a great experience when they visit us. I do hope you will give us another chance in the future.
par un voyageur de Kingwood
Publié le 23 août 2024 sur Expedia
Great place to stay at. Staff are friendly and nice. Hotel is well kept.
Commentaires de Gestion de l’hôtel
23 août 2024 par Liz Wilke- General Mananger, Gestion de l’hôtel
Thank you for staying with us recently and for completing a review about your stay. I also appreciate you complementing our staff. They work hard to provide you with excellent service during your stay and being recognized is always appreciated. We look forward to accommodating you again on your return to Ames.
par un voyageur
Publié le 10 août 2024 sur Expedia
Room cleaning seemed very rushed—food in the kitchenette sink, hairs around the bathroom sink, lightbulbs burnt out.
Commentaires de Gestion de l’hôtel
20 août 2024 par Liz Wilke- General Mananger, Gestion de l’hôtel
Thank you for completing a review. Our goal is to provide you with an enjoyable and clean experience when you stay with us and I apologize that we did not deliver that to you. I apologize for the lack of cleanliness in your room. We will use your feedback as a learning opportunity with our team. I appreciate you letting me know. I do hope you will give us another chance in the future. We are under new management, and we would like the opportunity to give you a better experience.
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Liz Wilke- General Mananger, Gestion de l’hôtel
Thank you for taking the time to complete a review regarding your stay. I see that you only gave us a 3-star rating. My I please ask what we could have done better to make sure stay better? We use all feedback as a opportunity to learn and excel.
