Note fondée sur 932 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 juill. 2024
Just spent the night. Comfortable and quiet
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Manager, Gestion de l’hôtel
Hello Ronald,We are pleased to hear that you found your stay comfortable and quiet. Our team strives to create a relaxing environment for all our guests to enjoy. Should you have any future accommodation needs, please do not hesitate to reach out to us. Thank you for choosing to stay with us.
par un voyageur
Publié le 21 juin 2024 sur Expedia
Nice place
Commentaires de Gestion de l’hôtel
22 juin 2024 par Manager, Gestion de l’hôtel
Hello Rose,We appreciate your positive feedback on our hotel. Thank you for taking the time to share your experience with us. We hope to welcome you back in the future.
par un voyageur
Publié le 20 juin 2024 sur Expedia
All of the pillows were extremely flat.and matresses were uncomfortably soft
Commentaires de Gestion de l’hôtel
22 juin 2024 par Manager, Gestion de l’hôtel
Hello ROBERT, We appreciate your feedback regarding the pillows and mattresses. We will make sure to share your comments with our housekeeping and maintenance teams for future improvements. Our goal is to provide a comfortable stay for all our guests. Thank you for bringing this to our attention.
par un voyageur
Pay the extra for a nicer stay
Publié le 20 juin 2024 sur HotelsThe lobby and hallway reeked of a cologne smell, as if other smells were trying to be masked. There were hairs on the pillows, and the bathtubs was filthy. The room had a strong mildew smell.
Commentaires de Gestion de l’hôtel
22 juin 2024 par Manager, Gestion de l’hôtel
Hello Candy, We appreciate your feedback regarding your recent stay. Our team will address the areas you mentioned to ensure our guests have a pleasant experience. Your comments are valuable in helping us improve our services for future guests.
par un voyageur
Publié le 19 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juin 2024 par Manager, Gestion de l’hôtel
Hello Jeff,We are overjoyed to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.
par un voyageur
Publié le 17 juin 2024 sur Expedia
The property is 'run down.' Outside and Inside...it is just plain run down! Poor TV connections. We needed to ask several times and finally going to another room to get TV receptivity. Outside(run down concrete; landscape, etc.) and Inside the same. I doubt that the property has had any capital expenditures in the recent past...at all.
Commentaires de Gestion de l’hôtel
18 juin 2024 par Manager, Gestion de l’hôtel
Hello Daniel, We appreciate you sharing your feedback with us. Our team is continuously working on improvements to provide a better experience for our guests. We value your input and will share your comments with the relevant departments for further review and enhancements.
par un voyageur
Publié le 16 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 juin 2024 par Manager, Gestion de l’hôtel
Hello Emily,We are thrilled to hear that you had a wonderful stay with us! Please do not hesitate to contact us directly if you have any further comments or suggestions. We look forward to welcoming you back soon for another fantastic experience!
par un voyageur
Publié le 16 juin 2024 sur Expedia
It was exactly what we needed!
Commentaires de Gestion de l’hôtel
17 juin 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Nancy, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN AMES. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 16 juin 2024 sur Expedia
Friendly staff
Commentaires de Gestion de l’hôtel
17 juin 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Jodi, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN AMES regarding the friendly staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 16 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Manager, Gestion de l’hôtel
Hello Jeffrey,We are delighted to hear that you had a fantastic stay at our hotel! We hope to welcome you back again soon for another amazing experience.
