Note fondée sur 327 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Paris
Publié le 4 oct. 2019 sur Expedia
Personnel de chambre n'est pas passé 1 journée sur notre séjour. Sans raison, produits de bain pour une seul personne à chaque fois malgré mes demandes.
Personnel à la recherche d'un pourboire au lieu de rendre service.
Je n'ai pas apprécié l'état d'esprit d'une grande partie du personnel.
Je déconseille vivement le lounge, petit déjeuner moins bien fourni que pour une chambre standard. Et sans intérêt.
Prix d'un 5 étoiles et service d'un petit 4 étoiles...
Commentaires de Gestion de l’hôtel
7 janv. 2020 par Atieh Hamarneh - Cluster General Manager, Gestion de l’hôtel
Dear Mr. Kamel,
Thank you very much for taking the time to review our hotel following your recent stay at Amman Rotana.
We sincerely apologize for any inconvenience you may have faced during your stay.
Rest assured that this situation does not reflect the standards, the procedures nor the spirit we conduct our business at Amman Rotana or at any of our Rotana properties.
Your valuable feedback gives us the opportunity to improve our services and was shared with the concerned department heads to take action.
We hope to have the opportunity to welcome you back to our hotel assuring you in advance of our utmost care and attention to your comfort
Thank you & best regards,
Atieh Hamarneh
Cluster General Manager
par un voyageur
Publié le 4 mai 2019 sur Hotels
Commentaires de Gestion de l’hôtel
5 mai 2019 par Atieh Hamarneh - Cluster General Manager , Gestion de l’hôtel
Dear Mr. Florian,
Thank you for reviewing our hotel following your recent stay at Amman Rotana, we are glad to know that you enjoyed your stay with us.
Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations.
Thank you again for sharing your review. We look forward to welcoming you back in the very near future.
Yours sincerely,
Atieh Hamarneh
Cluster General Manager
par un voyageur
Publié le 18 avr. 2019 sur Expedia
C'est un tres bel hotel a la decoration moderne et soignee. En revanche il est tres froid. La piscine etait fermee et donc il n'y avait aucun endroit ou s'assoir a l'exterieur. La chambre etait tres bien, mais les vitres n'etaient pas nettoyees a l'exterieur, c'est a peune si on voyait dehors!
Commentaires de Gestion de l’hôtel
5 mai 2019 par Atieh Hamarneh - Cluster General Manager, Gestion de l’hôtel
Our Dear Guest,
Thank you for reviewing our hotel following your recent stay at Amman Rotana, we are glad to know that you enjoyed your stay with us.
Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations.
Thank you again for sharing your review. We look forward to welcoming you back in the very near future.
Yours sincerely,
Atieh Hamarneh
Cluster General Manager
par un voyageur de Paris
Publié le 2 avr. 2019 sur Expedia
Établissement de haut standing, service irréprochable, propreté impeccable.
Le périt déjeuner est excellent et très très divers .
Le personnel est aux petits soins et à votre service entièrement.
Commentaires de Gestion de l’hôtel
14 avr. 2019 par Atieh Hamarneh - Cluster General Manager, Gestion de l’hôtel
Our Dear Guest,
Thank you for reviewing our hotel following your recent stay at Amman Rotana, we are glad to know that you enjoyed your stay with us.
Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations.
Thank you again for sharing your valuable feedback. We look forward to welcoming you back in the very near future.
Yours sincerely,
Atieh Hamarneh
Cluster General Manager
par un voyageur de Montréal
Publié le 3 mars 2019 sur Expedia
Commentaires de Gestion de l’hôtel
1 avr. 2019 par Atieh Hamarneh - Cluster General Manager, Gestion de l’hôtel
Our Dear Guest,
Thank you for reviewing our hotel following your recent stay at Amman Rotana, we are glad to know that you enjoyed your stay with us.
Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations.
Thank you again for sharing your review. We look forward to welcoming you back in the very near future.
Yours sincerely,
Atieh Hamarneh
Cluster General Manager
par un voyageur de Reunion
Publié le 5 oct. 2018 sur Expedia
Très bel hotel tres bien placé.proche des restaurants et des boutiques et du mall.
Commentaires de Gestion de l’hôtel
7 oct. 2018 par Atieh Hamarneh - Cluster General Manager, Gestion de l’hôtel
Our Dear Guest,
Thank you for reviewing our hotel following your recent stay at Amman Rotana, we are glad to know that you enjoyed your stay with us.
Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations.
Thank you again for sharing your review. We look forward to welcoming you back in the very near future.
Yours sincerely,
Atieh Hamarneh
Cluster General Manager
par un voyageur de reunion
Bel hotel.
Publié le 18 sept. 2018 sur ExpediaTrès bien placé. Proximité des restaurants et des boutiques.
Commentaires de Gestion de l’hôtel
19 sept. 2018 par Atieh Hamarneh - Cluster General Manager, Gestion de l’hôtel
Our Dear Guest,
Thank you for reviewing our hotel following your recent stay at Amman Rotana, we are glad to know that you enjoyed your stay with us.
Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations.
Thank you again for sharing your valuable feedback
We look forward to welcoming you back in the very near future.
Yours sincerely,
Atieh Hamarneh
Cluster General Manager
par un voyageur
Parfait!
Publié le 24 juin 2018 sur HotelsAbsolument parfait! Le personnel est aux petits soins et l'hôtel est magnifique. Mention spéciale pour la salle du petit déjeuner qui est superbe, toit comme le petit déjeuner d'ailleurs!
Commentaires de Gestion de l’hôtel
25 juin 2018 par Atieh Hamarneh - Cluster General Manager, Gestion de l’hôtel
Our Dear Guest Mr. Maxime,
Thank you for reviewing our hotel following your recent stay at Amman Rotana, we are glad to know that you enjoyed your stay with us.
Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations.
Thank you again for sharing your valuable feedback
We look forward to welcoming you back in the very near future.
Yours sincerely,
Atieh Hamarneh
Cluster General Manager
par un voyageur
Très bon hôtel
Publié le 7 avr. 2018 sur HotelsExcellente option à amman. Une très belle vue depuis la plupart des chambres (peut être toutes d ailleurs?)
Dommage qu'il n y ait pas de piscine intérieure
Commentaires de Gestion de l’hôtel
18 avr. 2018 par Atieh Hamarneh - Cluster General Manager, Gestion de l’hôtel
Our Dear Guest,
Thank you for reviewing our hotel following your recent stay at Amman Rotana, we are glad to know that you enjoyed your stay with us.
Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations.
Thank you again for sharing your valuable feedback
We look forward to welcoming you back in the very near future.
Yours sincerely,
Atieh Hamarneh
Cluster General Manager
par un voyageur
Publié le 19 sept. 2024 sur Expedia
good
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Patrice Cornée - General Manager, Gestion de l’hôtel
Dear Mr. Ayman,Thank you so much for taking the time to review us. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Amman Rotana; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. Looking forward to welcoming you again in the very near future. Sincerely,Patrice CornéeGeneral Manager
