Note fondée sur 102 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,9 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juin 2024 par Rula Hamideh-Guest Relations & Club Lounge Manager, Gestion de l’hôtel
Dear Ms. Patrice, Thank you for the delightful review and for taking the time to share your feedback. Our priority is to create a memorable experience that exceeds your expectations, and we are ecstatic that we met that mark! Looking forward to welcoming you back in the near future. Best Regards
par un voyageur
Bruyant à la piscine
Publié le 25 juill. 2023 sur HotelsService pas digne d’un hôtel de luxe
Commentaires de Gestion de l’hôtel
25 juill. 2023 par Rula Hamideh-Guest Relations & Club Lounge Manager, Gestion de l’hôtel
Dear Ms. Christine, Thank you for taking the time to share your feedback. Out apologies for not meeting your expectations in your recent stay with us. May I have your contact details in order to have more details and have further discussion. Looking forward hearing back from you. Best regards,
par un voyageur
Publié le 30 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 avr. 2023 par Rula Hamideh-Guest Relations & Club Lounge Manager, Gestion de l’hôtel
Dear Guest, Thank you for the delightful review and for taking the time to share your feedback. Our priority is to create a memorable experience that exceeds your expectations, and we are ecstatic that we met that mark! Looking forward to welcoming you back in the near future. Best Regards,
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Amazing hotel
par un voyageur
Publié le 29 sept. 2024 sur Expedia
par un voyageur
Publié le 28 sept. 2024 sur Hotels
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Had a two night stay here as part of a bigger trip around Jordan. Hotel is very beautiful, finished to a high standard and frequented by the rich and famous of Amman. The pool area was great but there were preparations for a large event so closed earlier. The room was lovely but day one only hot water and day two only freezing cold! The maintenance fixed the issue but there was nothing forthcoming by way of apology or compensation which seemed inconsistent with a 5* prestigious hotel. After commenting on this the manager offered 20JOD…
We subsequently stayed at the Fairmont opposite on the last night and can highly recommend this for stunning rooms, incredible personal service and the most out of this world Asian restaurant.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
The manger was good check in staff was helpful
Dining staff was rude raciest and very unprofessional the supervisor was not helpful at all I told her of what happened and she was like it’s fine I told I’m put a bad review and she was it’s okay no customer service at all very bad with customers, it’s a horrible experience to deal with employees that can’t take care of a customer I don’t think its worth the money.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Rula Hamideh-Guest Relations & Club Lounge Manager, Gestion de l’hôtel
Dear Mr. Ahmad, Thank you for taking the time to share your feedback. Our priority is to create a memorable experience that exceeds your expectations. Please accept our sincere apologies for any inconveniences you may encountered during your recent stay with us. Please let me know if you will be able to send me your contact details for further details about your experience with us! Looking forward to welcoming you back in the near future. Best Regards,
par un voyageur
Publié le 16 sept. 2024 sur Expedia
This property is absolutely incredible. Every single detail is thought of. The room's are spacious, beautiful and clean. The service from all staff is exceptional. Would easily and happily stay here again.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Rula Hamideh-Guest Relations & Club Lounge Manager, Gestion de l’hôtel
Dear Mr. Marissa, Thank you for the delightful review and for taking the time to share your feedback. Our priority is to create a memorable experience that exceeds your expectations, and we are ecstatic that we met that mark! Looking forward to welcoming you back in the near future. Best Regards,
par un voyageur
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Rula Hamideh-Guest Relations & Club Lounge Manager, Gestion de l’hôtel
Dear Ms. Anna, Thank you for the delightful review and for taking the time to share your feedback. Our priority is to create a memorable experience that exceeds your expectations, and we are ecstatic that we met that mark! Looking forward to welcoming you back in the near future. Best Regards,
