Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,0 Propreté de la chambre
2,2 Service et personnel
2,0 Confort de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Unsafe and dirty place.
Publié le 1 févr. 2024 sur HotelsThe bedsheets and covers were dirty and had hair on them. They did not change the sheets and covers. I felt itchy skin when I woke up.
In addition, the door to the room was broken from the lock and the door could not be locked. It looks like it was broken by a theft.
The place is not safe and not comfortable. I strongly advise you to look for another place.
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Development Manager, Gestion de l’hôtel
Dear Guest The place is completely safe and there is no theft, but the door was opened because another guest forgot the room key and traveled and we renewed the lock, Regarding sheets why didn't you ask to change them, we use universal hygiene materials. We regret what happened to you.
par un voyageur
They tried to double charge
Publié le 28 déc. 2022 sur HotelsNasty experience. First they tried to double charge. We really had to negotiate loudly because everything was paid in advance and they didn’t believe.
Next hassle. no breakfast. No restaurant. We paid for better room because of free breakfasti. They didn’t believe again. Pure bullsh..t.
Next. shower drainage didn’t work. We also need to ask towels twice to get those.
GoogleMaps address didn’t match the location and phone number didn’t work. Hotel name was also a bit different. This makes me think why they have almost everything wrong in hotels.com info.
Wifi worked. Points for that.
All travellers stay out of this place!!
Commentaires de Gestion de l’hôtel
29 déc. 2022 par Twins Downtown Hotel, Gestion de l’hôtel
In the beginning, there was no loud negotiation about the payment. Only the reservation was asked. Regarding the breakfast, it was clarified that the breakfast would be in the restaurant next to the hotel. You are welcome visit again and we apologize for what happened
par un voyageur
Publié le 29 juin 2022 sur Hotels
Commentaires de Gestion de l’hôtel
14 juill. 2022 par FERAS YOUSEF , Gestion de l’hôtel
Thank you very much for rating us. We are honored to have you visit us and we are at your service at any time. feras Yousef .
par un voyageur
Publié le 25 juin 2022 sur Hotels
Commentaires de Gestion de l’hôtel
25 juin 2022 par FERAS YOUSEF , Gestion de l’hôtel
Thank you Mr. Mohamed for rating us
We hope to visit again
