Note fondée sur 905 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Rolf Smeltekop - Director of Front Office, Gestion de l’hôtel
Dear Benny,Warm greetings from Amsterdam!We are absolutely delighted to read of your pleasant score following your recent stay with us. Our team naturally would love an opportunity to repeat it again on a next visit.Sincerely,Rolf SmeltekopDirector of Front Office
par un voyageur
Publié le 21 nov. 2023 sur Expedia
Personnel accueillant et sympathique! Le petit-déjeuner vraiment bon et les employés très dévoués! Beaucoup de contrôles qualité par des employés vraiment très impressionnant! Nous avions deja été à cette établissement mais je pense que l établissements se surpasse par la qualité des employés! Bravo au management!
Commentaires de Gestion de l’hôtel
23 nov. 2023 par Arne Heuwekemeijer – Hotel Director, Gestion de l’hôtel
Dear Ms. Manon,Thank you for taking the time to share your experience at Anantara Grand Hotel Krasnapolsky Amsterdam! To receive such a high rating is amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future!Kind regards,Arne Heuwekemeijer – Hotel Director
par un voyageur
Publié le 5 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 nov. 2023 par Arne Heuwekemeijer – Hotel Director, Gestion de l’hôtel
Dear Ms. Marine,What a wonderful rating! Thank you very much for taking the time to rate Anantara Grand Hotel Krasnapolsky Amsterdam on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,Arne Heuwekemeijer – Hotel Director
par un voyageur
Publié le 2 oct. 2023 sur Hotels
Hotel très bien placé
Beaucoup de bruit dans les couloirs avec l'équipe de ménage les matins, ce qui est très désagréable et ne me fera pas revenir.
Commentaires de Gestion de l’hôtel
3 oct. 2023 par Arne Heuwekemeijer – Hotel Director, Gestion de l’hôtel
Dear Mr. Cedric,Thank you for describing your experience and for sharing it on this website!I am pleased to read that you enjoyed our centralized location. It surely is an aspect of the hotel that we are very proud of!Nonetheless, I regret to see that our hotel services did not match your expectations. Your advice about the nuisance will definitely be shared with the right department. I do want to offer you my apologies for the inconvenience caused. Besides that, we would like to thank you for your kindness. I truly hope that you will consider us for your future stays in Amsterdam, then the team and I will make sure that you receive the extraordinary experience!With kind regards,
par un voyageur
Très bon rapport qualité prix
Publié le 18 avr. 2023 sur HotelsBel établissement idéalement situé. Malheureusement très bruyant car en ville et la ville d’Amsterdam l’est.
Pas de recouche le soir alors que c’est un 5*.
Accepte les animaux néanmoins rien d’installer particulièrement dans la chambre.
En résumé: un très joli hôtel, plus que bien placé à côté du quartier Red Light, avec un bon rapport qualité pris mais plus un 4*+ qu’un 5.
Commentaires de Gestion de l’hôtel
15 mai 2023 par Fatima Medina Agis – Guest Relations Manager, Gestion de l’hôtel
Dear Mr. Alexandre,Thank you for sharing your experience at Anantara Grand Hotel Krasnapolsky Amsterdam with us.We're glad to read that you liked the hotel's location. However, we are sorry to hear that your stay was less than satisfactory. We understand that the noise of the city can be disruptive to some guests, therefore, we apologize for failing to meet your expectations in this regard. Furthermore, we are also sorry to hear that you experienced other inconveniences during your stay. Please know that we take these inputs seriously, and we always do our best to provide our guests with the best possible experience during their stay. We hope we can have the chance to make it up to you in the future.Kind regards,Fatima Medina Agis – Guest Relations Manager
par un voyageur
Publié le 22 nov. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
27 nov. 2022 par Arne Heuwekemeijer – Hotel Director, Gestion de l’hôtel
Dear Mr. Arnaud,On behalf of the entire team, I would like to sincerely thank you for your rating of 8!Such a high rating can only mean an incredible compliment to the team’s effort and I will make sure to share it with them. It would be our pleasure to welcome you back again in the near future. Kind regards,Arne Heuwekemeijer – Hotel Director
par un voyageur
Publié le 19 juin 2022 sur Hotels
Commentaires de Gestion de l’hôtel
23 juin 2022 par Arne Heuwekemeijer – Hotel Director, Gestion de l’hôtel
Dear Ms. Isabelle,
On behalf of the entire team, I would like to sincerely thank you for your rating of a 10!
Such a high rating can only mean an incredible compliment to the team’s effort and I will make sure to share it with them.
It would be our pleasure to welcome you back again in the near future.
Kind regards,
Arne Heuwekemeijer – Hotel Director
par un voyageur
Excellent souvenir de voyage!
Publié le 30 avr. 2022 sur HotelsJ'avais choisi cet hotel pour mon sejour a Amsterdam et je n'ai pas ete decue! Je pouvais revenir a l'hotel pour un petit repit et repartir de plus belle explorer cette magnifique ville. Le personnel est souriant, courtois et tres avenant, toujours pret a repondre a mes interrogations. La proprete est impeccable.
Commentaires de Gestion de l’hôtel
30 avr. 2022 par Arne Heuwekemeijer – Hotel Director, Gestion de l’hôtel
Dear Ms Claire,
First of all, I would like to thank you for sharing your experience on this website.
What a delightful review! I am pleased to read that you enjoyed your time in Amsterdam and that we have been able to assist in making it special.
Thank you for your kind words about our team member and our hygiene. Your enthusiasms is truly visible in them and I will be sure to share them with the team.
The next time you will be in Amsterdam, we sincerely hope you will stay with us again.
With kind regards,
par un voyageur
Publié le 8 mars 2022 sur Hotels
Commentaires de Gestion de l’hôtel
10 mars 2022 par Arne Heuwekemeijer – Hotel Director, Gestion de l’hôtel
Dear Jacques,
What a wonderful rating! Thank you very much for taking the time to rate NH Collection Grand Hotel Krasnapolsky on this website. A high rating such as this is truly a compliment for our hotel and for our staff.
On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future!
Kind regards,
Arne Heuwekemeijer – Hotel Director
par un voyageur
Publié le 28 févr. 2022 sur Hotels
Superbe séjour le service de l hôtel est irréprochable , que ce soit portier , réceptionniste , femme de ménage , tout le personnel est d'une gentillesse et d'un professionnalisme incomparable.
Commentaires de Gestion de l’hôtel
1 mars 2022 par Arne Heuwekemeijer – Hotel Directeur, Gestion de l’hôtel
Dear Sir, Madam,
First and foremost, thank you for your wonderful review.
We are aware that nowadays the offer of hotels in Amsterdam is very high. Therefore, to receive such an incredible review in which our hotel is recommended, is truly amazing!
To see that you have enjoyed our service attests to your compliments.
We are honoured by your kind words and would be more than happy to welcome you again in our hotel.
With kind regards,
Arne Heuwekemeijer – Hotel Director
