Ratings based on 899 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 20, 2024
Comment from Hotel Management
Oct. 20, 2024 by Ilaria, Front office, Hotel Management
Dear Jane,Thank you for taking the time to leave us your evaluation.We are very happy to read that everything has been up to your satisfaction. We hope to have you back as our guest soon!With Kind Regards,IlariaFront Office
by A traveller
Posted Oct. 5, 2024 on Expedia
The property is located in a quiet area of Amsterdam, away from the tourist area of downtown. There is a tram and metro stop nearby. The morning breakfast is outstanding. However, the beds are not very comfortable. Small and not supportive.
Comment from Hotel Management
Oct. 6, 2024 by Valeriia - Holiday Inn Express Amsterdam City Hall, Hotel Management
Dear Christine Carol, Thank you so much for this wonderful review and for your compliments!We are very happy to read that everything has been to your satisfaction. We accept your valuable advice, and keep it in mind in order to continue to improve the quality of our services.We hope to have you back as our guest soon! With kind regards, Valeriia Front Office
by A traveller
Posted Oct. 4, 2024 on Expedia
We had a hiccup at first, with our room electricity not working with the card. However, they made it right immediately and moved us into another room (nicer as well). The staff was friendly and the are was safe and near a lot of places we wanted to visit.
Comment from Hotel Management
Oct. 5, 2024 by Valeriia - Holiday Inn Express Amsterdam City Hall, Hotel Management
Dear Karen, Thank you for taking the time to write a review about your stay at Holiday Inn Express Amsterdam City Hall! We are very sorry to read about this experience. This is not up to the standard service we are used to provide to our guests, and we would like to apologize for this. However, we are glad to hear that we were able to solve the issue you have faced. We are happy that you appreciated our friendly staff, which we are proud to consider one of our strengths.We hope to have the opportunity to welcome you back to our facility during your next visit to Amsterdam. Best Regards,ValeriiaFront Office
by A traveller
Posted Oct. 4, 2024 on Expedia
Good location.
Comment from Hotel Management
Oct. 4, 2024 by Jenny - Front Office Manager, Hotel Management
Dear Pam,Thank you for your recent stay at Holiday Inn Express Amsterdam City Hall!We're pleased to hear that you had a good experience with us. Thank you for your support, and we look forward to your next visit.Best Regards,
by A traveller
Posted Oct. 3, 2024 on Expedia
Comment from Hotel Management
Oct. 4, 2024 by Jenny - Front Office Manager, Hotel Management
Dear Erick,Thank you for taking the time to leave us a positive rating! We appreciate your support and are glad to hear you had a good experience with us. We look forward to seeing you again in the future.Best Regards,
by A traveller
Posted Oct. 2, 2024 on Expedia
Staffs are very welcoming and nice. Our room is very clean and comfortable. The location is 10-20 mins walk from tourist attractions. I highly recommend the place.
Comment from Hotel Management
Oct. 4, 2024 by Jenny - Front Office Manager, Hotel Management
Dear Richard,Thank you for leaving such a positive rating! We're glad to hear that your stay with us met your expectations. Our team works hard to create a comfortable and enjoyable experience for our guests, and it's always rewarding to hear that our efforts have paid off. We appreciate your support and hope to see you again soon.Best Regards,
by A traveller
Posted Sep. 30, 2024 on Expedia
It would be nice to have a refrigerator. It was not easy to adjust the heat in the room.
Comment from Hotel Management
Oct. 1, 2024 by Jenny - Front Office Manager, Hotel Management
Dear JohnPat,Thank you for your positive feedback! We're happy to hear that you had a good experience at our hotel. As for the lack of a mini bar, this is a standard for all Holiday Inn Express hotels in Europe (however, we are always happy to offer our guests the use of the fridge at reception). We hope to see you again soon, in the meantime we send our best regards from Amsterdam!
by A traveller
Posted Sep. 30, 2024 on Hotels
Comment from Hotel Management
Sep. 30, 2024 by Jenny - Front Office Manager, Hotel Management
Dear PAUL,We appreciate your positive feedback! It's nice to know that you enjoyed your stay at our hotel. Thank you for choosing us, and we look forward to seeing you again.
by A traveller
Posted Sep. 30, 2024 on Expedia
Very nice facility and friendly staff.
Comment from Hotel Management
Sep. 30, 2024 by Jenny - Front Office Manager, Hotel Management
Dear Merle,Thank you for leaving a positive rating! We're happy to hear that you were satisfied with our service. Your feedback is important to us, and we hope to see you again soon.
by A traveller from Mount Annan
Posted Sep. 29, 2024 on Expedia
Lovely and clean, friendly staff
Comment from Hotel Management
Sep. 30, 2024 by Jenny - Front Office Manager, Hotel Management
Dear Ian,We appreciate your positive rating and kind words! It's great to know that you enjoyed your experience with us. Thank you for choosing our Hotel, and we hope to see you again in the future.
