Note fondée sur 82 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Parfait
Publié le 15 févr. 2023 sur HotelsTrès bonne hôtel appartement
Super bien placée et propre moderne
je reviendrai pour sure.
Merci beaucoup
Commentaires de Gestion de l’hôtel
17 févr. 2023 par Francys - YAYS, Gestion de l’hôtel
Hi Traveler, Thank you so much for writing us this review! Our team is happy to see that we lived up to your expectations and beyond. Thank you for staying at YAYS, and we do hope that we can welcome you back in the near future.All the best,
par un voyageur
Publié le 18 nov. 2021 sur Expedia
Parfait et la clé électronique est très pratique!
par un voyageur
Super mais...
Publié le 31 juill. 2019 sur HotelsSuper beau appartement malheureusement on tombait sur 2 filtres de cigarettes qui étaient oubliés sur les chaises et du tabac et la douche était cassé et le gros manque c’est qu’il Ne propose pas un lit de bébé du coup vu le bébé qu’on a j’ai passé la nuit à surveiller qu’il ne tombe pas :(
par un voyageur
Publié le 24 avr. 2019 sur Expedia
par un voyageur
Publié le 22 févr. 2019 sur Hotels
par un voyageur
Publié le 31 juill. 2024 sur Hotels
par un voyageur
Publié le 10 juill. 2024 sur Hotels
很糟糕的體驗，打掃清潔並不確實，不到非常髒但就是不乾淨。第二天晚上房子沒有任何熱水，在很冷的阿姆斯特丹是非常痛苦的體驗，在WhatsApp上反應後，對方表示無法立刻協助要等到明天，我們必須自行在廚房燒熱水放到浴缸裡面洗澡，非常克難。然後千萬不要使用洗碗機，裡面有洞水會漫出來⋯
有天回家發現大樓門口有一組客人，他們顯然並不知道需要先線上繳城市稅（我也是入住當天詢問已完成線上CheckIn但為什麼還沒給密碼鎖，對方才給我連結）提醒要來的旅客要時刻注意自己的信箱。
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Numa Guest Experience Team, Gestion de l’hôtel
Dear Ya Han,We sincerely apologize for the experience you had during your stay. Providing a comfortable and enjoyable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations.It's disheartening to hear that we fell short of providing the level of service and cleanliness that we strive for. Your feedback is incredibly valuable to us, and we have actively worked to address the issues you've raised to improve our services in the future. We understand your frustrations and sincerely apologize for any inconvenience caused. We are happy to see that you accepted our offer as an apology for the inconvenience.We understand that regaining your trust may take time, but we hope you'll consider giving us another chance and try our other Numa properties for a positive experience you deserve. Your comfort is our top priority, and we would be grateful for the opportunity to restore your faith in our brand.Best regards,
par un voyageur
Door wouldn’t lock!
Publié le 20 mai 2024 sur HotelsWe have to move rooms because our front door wouldn’t lock. They had to move us to a different building further away and we could no longer stay in our group which meant our party was split up. The apartment is not the cleanest nor is the building.
Commentaires de Gestion de l’hôtel
22 mai 2024 par numa Guest Experience Team, Gestion de l’hôtel
Dear Ella,Thank you for sharing your feedback. We sincerely apologise for the inconvenience you experienced during your stay.We understand the frustration caused by the relocation of the apartment and the challenges you faced. We would like to offer our apologies for any lack of support you felt during that time. However, we found the best possible solution in that emergency time.We hope you will give us another opportunity to provide you with the positive experience you deserve. Please let us know if you would like to discuss this matter personally, and we will get in contact with you.Best regards,numa Guest Experience Team
par un voyageur
Publié le 12 mai 2024 sur Expedia
par un voyageur
Publié le 1 avr. 2024 sur Expedia
We really liked the location and easy access to the property. The new lock system that was great once it was active and working correctly.
The internet was greatly appreciated, however the TV was older and did not provide a smart option. This made it difficult for our younger kids as all but one channel was in a language that we could not understand and not kid appropriate content.
The beds, kitchen, and laundry were great.
The separate WC and shower room was great for our family of 5 to share and very spacious.
The noise was an issue as you can here when someone is outside and even down three floors in the courtyard. For adults only this would not be as big of a problem, but with three young kids that are going to bed between 8-9pm it was tough.
Also, the seals on the door are no good and any wind or smoking done on the balcony comes inside. This lead to us having very unattractive and not kid/health appropriate smells coming into and lingering in the home, especially on windy days.
We were also surprised a couple times when we came home to find the place had been cleaned. We were not aware this would be happening and found it a bit unsettling as we were not give prior notice, however they did a great job with the clean.
We would stay here again after ensuring the seals on the door had been fixed.
