Note fondée sur 301 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
2,8 Service et personnel
2,6 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear josealberto ,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Rebeca,Your one-star review has been noted. I'm truly sorry. We regret that we fell short because, in general, we pay incredibly close attention to detail. We are determined to make things right if you give us a chance, and we sincerely hope you will let us talk to you about it.Sincerely, Hotel Manager
par un voyageur de Colton
Publié le 23 sept. 2024 sur Expedia
Towels amd bed sheets staines dirty. Shower did not work properly. Couldn't shut off
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jessica,Thank you for sharing your feedback. We take cleanliness and maintenance seriously and have noted your concerns about the towels, bed sheets, and shower. Rest assured; we are addressing these matters to improve the quality of our rooms for future guests. We appreciate your input and will work to make necessary improvements.Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Great!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Lindsay,Thank you for the 5/5 rating! We're thrilled to hear you had a great stay and look forward to welcoming you back again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 20 sept. 2024 sur Hotels
This hotel is terrible. If i could give less than 1 star, I would. My family and I arrived to the hotel and when we were given a key to the room we immediately noticed how filthy the room was. It had clearly not been cleaned, the baseboards were black, dead bolt on the door was broken, dead roaches on the floor. We approached the man in the office who had given us the room. He asked if we wanted to see another room, at this point we already knew we would be leaving due to the obvious cockroach issue. We looked at the other room anyways, it was just as filthy. The pictures this hotel shows are nothing like what you see when you arrive. The Manager refused to give us a full refund because of their nonsense policy. "We would have had to ha e cancelled the day prior tk the reservation to recieve a full refund" My question to him was how are we supposed to know to cancel under these circumstances. Upon arrival to LA we had every intention of staying at this hotel until we saw the disgusting conditions of this hotel. Which is the only reason we cancelled. This place is the true Definition of ROACH MOTEL. I highly suggest you do not fall for these pictures. Save your money go somewhere else!!!
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Gabrielle,We apologize for any inconvenience. We have taken note of your comments and will review and investigate them further. Sincerely, Hotel Manager
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Leticia,Thank you so much for this fantastic 10-star rating for your stay at our hotel! We are so glad to hear that you enjoyed your experience with us! We take great pride in providing exceptional service to our guests, and it's reviews like yours that keep us going. We look forward to seeing you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Good stay
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Brenda,Thank you for the great rating! We’re glad you had a good stay and look forward to seeing you again!Sincerely, Hotel Manager
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Amazing would recommend
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Itzel,Thank you for the amazing 5/5 rating and recommendation! We’re so glad you had a fantastic experience. We hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Abi,We're sorry to hear that your recent stay with us was not up to your expectations, as reflected by your rating of 2 out of 10. We apologize for any inconveniences or issues you encountered during your time with us. Your feedback is important to us, and we would appreciate any specific details you can provide about your experience so we can address the concerns you've raised and improve for the future. Thank you for sharing your feedback with us.Sincerely, Hotel Manager
