Note fondée sur 2 695 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 déc. 2024 par Sergio Bocci, General Manager, Gestion de l’hôtel
We're thrilled to hear you had a good stay at the Hilton Anaheim! It’s wonderful to know our team went above and beyond to make your experience memorable. We look forward to welcoming you back soon!
par un voyageur
Publié le 8 août 2024 sur Expedia
La chambre était bien insonorisée. Nous n’avons pas une seule fois entendu de bruit venant des chambres acollées ou du couloir.
La literie agréable.
Le self laundry est très appréciable.
Le parking est payant mais pratique.
L’express check out est arrangeant.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sergio Bocci, General Manager, Gestion de l’hôtel
Thank you so much for taking the time to share your wonderful review of your stay at Hilton Anaheim. We're thrilled to hear that your experience exceeded your expectations!Your positive feedback is truly appreciated, and it motivates our team to continue providing exceptional service to all of our guests.We hope to have the pleasure of welcoming you back to Hilton Anaheim in the future.
par un voyageur
Publié le 7 août 2024 sur Expedia
Stationnement affiché au mauvais prix. Prix à doublé sans avertissement
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sergio Bocci, General Manager, Gestion de l’hôtel
Thank you so much for taking the time to share your wonderful review of your stay at Hilton Anaheim. We're thrilled to hear that your experience exceeded your expectations!Your positive feedback is truly appreciated, and it motivates our team to continue providing exceptional service to all of our guests.We hope to have the pleasure of welcoming you back to Hilton Anaheim in the future.
par un voyageur
Publié le 29 juill. 2023 sur Expedia
Internet terrible, impossible de travailler dans la chambre. Pratique pour aller au convention centre
Commentaires de Gestion de l’hôtel
2 août 2023 par Judy Fesler, Gestion de l’hôtel
Thank you for staying with us. We are happy that you enjoyed your time at our hotel and appreciate your feedback regarding the internet outage. Hope you will plan to visit us again soon.
par un voyageur
Publié le 24 févr. 2023 sur Expedia
Généralement, dans les Hilton, on vit une expérience et on obtient de la qualité.
Ce fut ma pire experience dans un Hilton.
La chambre nécessitait une énorme mise à jour/ rénovation.
La douche avait une fuite par le conduit de la douche téléphone. Mentionné et jamais réparé. Le robinet de l’evier était malfonctionnel et difficile à utiliser.
Le lit était tellement vieux que nous sentions les ressors (et entendions)
Bref.
Le plus grand problème fut l’indifférence ressentie lorsque nous l’avons mentionné.
Commentaires de Gestion de l’hôtel
2 mars 2023 par Judy Fesler, Gestion de l’hôtel
Thank you for taking time to share your review. We do our best to ensure that each and every guest has a stay that exceeds their expectations, and we are so sorry to hear about the challenges you encountered. Your feedback is very important to us and be assured that your concerns have been addressed. Please accept our apologies and we hope you will consider visiting us again in the future so we can provide you with a much better experience.
par un voyageur
très déçu
Publié le 5 janv. 2023 sur Hotelstrès déçu de mon séjour. Hotel cher, et prestations ne correspondants pas à la description qui est faite sur le site de hotels.com!! Cet établissement n'a pas de spa, la salle de sport est loin d'être exceptionnelle et il n 'y a pas non plus de sauna ou hammam; Le service et le personnel sont très désagréables (comptoir d'accueil, et concierge) il y a surement beaucoup mieux et moins cher à proximité!!
par un voyageur
Publié le 26 déc. 2024
Commentaires de Gestion de l’hôtel
7 janv. 2025 par Sergio Bocci, General Manager, Gestion de l’hôtel
Thank you for your kind review of the Hilton Anaheim! We are glad you enjoyed your stay with us. We apologize for any inconvenience caused by the ongoing renovations. We are working hard to improve the hotel and guest experience, and we are confident that the renovations will be completed soon. We hope to welcome you back again soon!
par un voyageur de Englewood
Publié le 22 déc. 2024
Heavy heavy construction! Main floor is mostly closed, jackhammers run all day through out the day all over the hotel!!
par un voyageur
Publié le 18 déc. 2024
This property is under heavy construction! I didn’t know this when I booked it in August. The main floor is mostly closed! The one sit down restaurant was never maned and didn’t look open! The only place to by an energy drink doesn’t open until 9 am hours after you have left for Disney! Jack hammering can be heard all day, brought my daughter back to the hotel for a nap, only got 15 minutes finally gave up. Wish I would have booked next door for almost the same price and no construction! We almost always look at a Hilton first, that will definitely change.
par un voyageur
Publié le 19 nov. 2024
Well it was under construction. It was hectic to get around. A lot of noice, distraction, dust, very unpleasant to be around. Hidden fees like it is crazy. I will never stay here again. There are better places for better prices around Anaheim. The room was dirty. Stains here and there. The restroom was wiped but looked like they had cleaned it with something dirty. It smelled of must or wet for whatever reason. Not going to lie. Was disappointed from hosting last year. Over all o give it one or two stars. It has gone down in quality and higher on prices.
Commentaires de Gestion de l’hôtel
2 déc. 2024 par Sergio Bocci, General Manager, Gestion de l’hôtel
We sincerely apologize for the negative experience you had at the Hilton Anaheim. We understand that the construction, room conditions, and additional fees were far below our standards. We are committed to addressing these issues and improving our services to ensure that such a situation doesn't occur again.We will investigate the reasons behind the construction noise, room cleanliness, and additional fees. We will also review our housekeeping procedures, maintenance practices, guest communication protocols, and fee structures to prevent future occurrences.We appreciate your feedback and will use it to take immediate action to rectify the problems you encountered. We hope you'll consider staying with us again in the future, when we can provide you with the exceptional experience you deserve.We recommend reaching out to Hilton's customer service directly to discuss your experience and potential compensation. They can provide specific information on your reservation, discuss potential refunds or credits, and address any further concerns you may have. You can contact Hilton customer service through their website, app, or by calling their customer service number.
