Avis Walk to Disney, hot tub! Free parking/strollers!

Hello Zoila, I'm sorry we didn't meet your expectations. First, I'd like to note that the bed really is Queen size. The difference between a full and a queen is around 5 inches and without a tape measure, you might not be able to tell. As for the air conditioner, your first message to us was: "no need to set up the window unit. it's quite confy up here now". Then, at midnight, you messaged that it got warm. I immediately turned the thermostat down. The next day, our property manager again offered to setup the window unit. You told her that there was no need as the temperature was fine after the thermostat was turned down. If you had allowed us to set it up, you would have seen that it is placed next to the window, diagonally opposite the entrance to the room. It rarely gets in the way. We have used that AC with dozens of guests over multiple years and no one said that it got in the way. By the way, our guest book does contain instructions on how to adjust the temperature manually. It is programmed with a schedule, so manual changes only apply till the next point. Hence, we encourage guests to let us know. In your case, the concern was night time temperature, so that was programmed to be 3 degrees lower. The daytime temperature was not adjusted. After the bathroom sink was cleared with draino, we sent you a video showing that the water was draining fine with the tap running. You did not dispute that. The next guests also did not have any complaints. Regarding the dishes, we have addressed that with the cleaning service. In summary, if you had let us set up the AC, your "almost 5 star" experience would have been 5 star, as it has been for most other guests.