Note fondée sur 191 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Kameron Knight (General Manager), Gestion de l’hôtel
Dear Isaiah,Thank you so much for your fantastic 10/10 rating! We are thrilled to hear that you had such a wonderful experience with us. Your kind words motivate our team to continue providing exceptional service and accommodations.We look forward to welcoming you back for another perfect stay in the future!
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Kameron Knight (General Manager), Gestion de l’hôtel
Dear Branch,Thank you for sharing your feedback with us. We’re sorry to hear that your stay didn’t fully meet your expectations. We strive to provide a great experience for our guests, and it’s clear that we fell short during your visit.If you have any specific concerns or suggestions that would help us improve, we would greatly appreciate hearing from you. Your feedback is very important, and we want to ensure that we address any areas where we can do better.We hope you might consider giving us another chance to provide you with a more enjoyable stay in the future.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Kameron Knight (General Manager), Gestion de l’hôtel
Dear Ramona,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are sorry to hear that your experience fell short of expectations. Your input is invaluable to us, as it helps us understand where we can improve to better serve our guests.If there were specific areas that you felt could have been improved, we’d love to hear more about them. Please feel free to reach out to us directly, as we are committed to making your next stay a more enjoyable one.We hope to have the opportunity to welcome you back and provide a better experience in the future!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
The pool table was a pleasant surprise. Swimming pool, hot tub, big screen TV, very clean and comfy bed.
The only viable improvement could have been, cleaning staff should pay more attention to the refrigerator. Mine had a very foul smell.
Otherwise my wife and I really enjoyed our stay. Definitely recommended.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Kameron Knight (General Manager), Gestion de l’hôtel
Dear George,Thank you so much for sharing your experience and for the wonderful recommendation! We’re delighted to hear that you and your wife enjoyed our amenities, from the pool table and swimming pool to the hot tub and big-screen TV. It’s great to know that our comfy beds added to your enjoyment as well.I’m truly sorry to hear about the issue with the refrigerator. We appreciate you bringing this to our attention, and we will address it with our housekeeping team to ensure this doesn't happen again in the future. Your feedback is invaluable in helping us improve.We hope to have the pleasure of welcoming you both back soon for an even better stay!
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Love this place!
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Kameron Knight (General Manager), Gestion de l’hôtel
Dear Cheryl,Thank you so much for your kind words! We’re thrilled to hear that you love staying with us. It’s always our goal to create a welcoming and enjoyable experience for our guests, and we’re delighted to know we’ve succeeded.We can’t wait to welcome you back for another great stay!
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Menu at grab and go needs to be clear about what options are absolutely VF or vegetarian. I ordered sandwiches with meat unknowingly and was charged twice cause I had to get vegetarian again.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Kameron Knight (General Manager), Gestion de l’hôtel
Dear Azhar,Thank you for your wonderful 5/5 rating and for sharing your feedback with us! We are glad that overall you had a positive experience. However, I’m sorry to hear about the confusion with the grab-and-go menu. We appreciate you bringing this to our attention, and we will definitely review the labeling of our vegetarian and vegan options to make sure it is clearer for our guests in the future.If there’s anything else we can assist with or if you have more suggestions, please don’t hesitate to reach out. We hope to have the chance to welcome you back and provide an even better experience next time!
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Staff is outstanding here. Rooms, exceptional.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Kameron Knight (General Manager), Gestion de l’hôtel
Dear Cheryl,Thank you so much for your kind words! We are delighted to hear that you found our staff outstanding and the rooms exceptional. Our team takes great pride in providing top-notch service, and it's wonderful to know that it made a positive impact on your stay.We hope to have the pleasure of welcoming you back for another exceptional experience soon!
par un voyageur
Publié le 31 août 2024 sur Expedia
Close to downtown where all the trollies and busses meet up for tours. it was a nice location
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Kameron Knight (General Manager), Gestion de l’hôtel
Dear Jamie,Thank you for taking the time to share your feedback! We're glad to hear that you enjoyed our convenient location, especially with its proximity to downtown and the tour pick-up points. It’s great to know that it added to your experience, making it easier for you to explore the area.We hope to have the pleasure of welcoming you back on your next visit to Anchorage!
par un voyageur
Publié le 27 août 2024 sur Expedia
Loved it
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Kameron Knight (General Manager), Gestion de l’hôtel
Dear Mikala,Thank you so much for the perfect 5/5 rating! We’re thrilled to know that you had such a wonderful experience with us. It’s always a pleasure to hear that our guests enjoyed their time here, and your feedback is truly appreciated.We look forward to the opportunity to welcome you back for another exceptional stay. Please don’t hesitate to reach out if there’s anything we can do to make your next visit even better!
par un voyageur
Publié le 24 août 2024 sur Expedia
Great staff … very helpful and polite.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Kameron Knight (General Manager), Gestion de l’hôtel
Dear Darcy,Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect stay with us. Your kind words mean the world to our team, and it’s always rewarding to know that our efforts made a positive impact on your experience.We would be delighted to welcome you back anytime! Should your travels bring you our way again, please don’t hesitate to reach out if there’s anything we can do to make your next stay even more memorable.
