Note fondée sur 901 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Haila Moss, Gestion de l’hôtel
Thank you for taking a moment to share your 4/5 experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future.
par un voyageur
Good
Publié le 5 oct. 2024 sur HotelsGreat. Love the make up remover and Front desk Ángela IS THE BEST <3
Att the woman that sales about the bear spray.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Haila Moss, Gestion de l’hôtel
Thank you for taking a moment to share your experience. I am so happy to hear you enjoyed your stay and appreciated Angela's hospitality. I will let her know of your kind words. We look forward to welcoming you back to our hotel in the future.
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Haila Moss, Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the hotel if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Everything was pretty good
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Haila Moss, Gestion de l’hôtel
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay. We look forward to welcoming you back to our hotel in the future.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Room was dirty but otherwise okay. nothing major but Hair left in shower, etc. Expedia was horrible for this booking making this a worse stay than it would have been.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Haila Moss, Gestion de l’hôtel
I am sorry you found your bathroom unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the hotel. We hope you will consider staying with us again in the future.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Mitarbeiter an der Rezeption waren sehr hilfsbereit.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Haila Moss, Gestion de l’hôtel
Thank you for taking a moment to share your experience. I am happy to hear you found our team members to your liking. We look forward to welcoming you back to our hotel in the future.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Haila Moss, Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Please contact me direct at the hotel if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Check in was easy, but we were given the wrong room, she did accommodate, but failed to apologize for her mistake. The room was clean and large, but could use new updated storage..we asked for new towels daily, but did not receive them and had to ask for them … housekeeping checked with us on the day we were checking out ….maybe just a better process if they are not going to offer housekeeping everyday ….it is in the older downtown area…which was fine..good souvenir shopping around…breakfast was what you would expect
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Haila Moss, Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Upon reviewing your reservation, we show that the original room type that was booked through our Expedia affiliates was a King suite. After further investigation, I was pleased to know that the front desk tried to go above and beyond by getting you the needed room type with two Queen beds at no additional cost. I do apologize for the mix-up when booking your reservation. Please contact me direct at the hotel if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Wet nice
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Haila Moss, Gestion de l’hôtel
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay. We look forward to welcoming you back to our hotel in the future.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Haila Moss, Gestion de l’hôtel
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay. We look forward to welcoming you back to our hotel in the future.
