Note fondée sur 876 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,3 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Montréal
Publié le 5 juill. 2019 sur Expedia
Coté positif. Tres bien situé
Coté négatif. Petit déjeuner limité
Commentaires de Gestion de l’hôtel
9 juill. 2019 par Hotel Management, Gestion de l’hôtel
Joel, thank you for posting a review of your stay at Extended Stay America. We're glad to know our excellent location worked well for you, but we regret our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. It was a pleasure to have you as our guest, and we hope to see you again soon.
Sincerely,
Hotel Management
Recommandé
pour Tout le mondepar un voyageur de Paris
Proche du centre ville
Publié le 26 août 2018 sur ExpediaExcellent accueil ! Proche du centre ville, et excellent rapport qualité prix.
Commentaires de Gestion de l’hôtel
26 août 2018 par Hotel Management , Gestion de l’hôtel
Alain, thank you for staying at Extended Stay America. We are glad you liked our convenient location and affordable rates. It was a pleasure having you as our guest, and we hope to see you again soon.
Sincerely,
Hotel Management
par un voyageur
Publié le 28 août 2024 sur Expedia
Filthy, Room was absent of all essential items
Commentaires de Gestion de l’hôtel
29 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Brian, Thank you for your feedback. We have strict quality control standards to prevent the issues you experience. We understand that our guests have many options, so we aim to provide clean, comfortable suites at an affordable price. The cleanliness and room conditions you described are unacceptable and not up to our standards. We will address this with our staff and reinforce the importance of exceptional customer service and attention to detail. Additionally, you found the rooms were not well equipped, which disappointed you. Our front desk team is here to help you in this regard. Please never hesitate to reach out to them at any hour of the day. We are sorry for all these concerns you had and would like to invite you back to experience the stay you expect and deserve. Thank you. Sincerely, Hotel Management
par un voyageur
Publié le 27 août 2024 sur Expedia
I did not stay it was so bad and Expedia is not working to refund my money. The door to the room would not latch with gaps so big you can clearly see through the door to the hall it smelled of old piss
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Chris, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had the opportunity to address the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
par un voyageur
Publié le 26 août 2024 sur Expedia
It was fine, especially for the price and last minute booking.
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Kelly, We are grateful that you chose us for your last-minute reservation and recognized the value of our pricing. We are glad to know that you enjoyed your stay. We hope you will come back for another wonderful experience. Sincerely,Hotel Management
par un voyageur de woodburn
Publié le 25 août 2024 sur Expedia
The hallway smelled like rotten garbage. Our bathroom had hairs in the shower. The bathtub was not available to use cause the faucet was stuck on shower only. Refrigerator was hot. Had to get help to fix it.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Raisa, Thank you for sharing your experience. We regret that your stay was not up to expectations. Your comments about the hallway, bathroom, and refrigerator have been noted, and we will ensure that these issues are addressed. We appreciate your feedback, as it helps us to continually improve our services. We hope you might give us another opportunity in the future.Sincerely,Hotel Management
par un voyageur
Can hear the "jackhammer" but not the TV!
Publié le 23 août 2024 sur HotelsVery clean & comfortable. Overall an enjoyable stay except for a couple of things:
• While having a full-size refrigerator is really nice, when that refrigerator compressor kicked in, wow, while I eventually got used to it, the first couple of nights it felt like a jackhammer going off in the room.
• This is not an issue that affects most people but for me, it's pretty serious. The closed-caption feature on the TV did not work. Not having the captioning to supplement the audio is a major disadvantage for me due to my partial hearing loss.
par un voyageur
Publié le 23 août 2024 sur Hotels
par un voyageur
Publié le 21 août 2024 sur Expedia
If you're on a budget and there's no other alternative, stay here. Otherwise I won't book here again.
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Sindatuk, Thank you for your review; it's nice to know you had a pleasant time here and appreciated the price. However, we apologize for any inconvenience caused. Our front desk team is always here to help you. Please allow us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
par un voyageur
Publié le 20 août 2024 sur Expedia
Our toilet didn't work and they didn't seem to think this was an issue
Several outlets didn't work, nor did the phone. We didn't care, as we weren't going to use it anyway, but as an extended stay hotel, there were no dishes/ utensils/ pots and pans, etc
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Stephen, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. Sorry for letting you down. We hope to have the opportunity to provide you with a better experience should you choose to stay with us again. Sincerely, Hotel Management
