Note fondée sur 19 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,4 Propreté de la chambre
1,5 Service et personnel
1,3 Confort de la chambre
1,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Voyager Inn is a SCAM!
Publié le 3 août 2021 sur HotelsWhen we arrived late at night after a long flight we were met at the door by a man that told us the hotel was closed for renovations. What a shock to find out you don't have a hotel rooom in the middle of high season.
He said someone should have called us to let us know. We did not get that call. He said we could go across the street to the Captain Hook Hotel for a room, which is owned by the same owner. We went there and they offered us a room for a higher rate than I had booked at the Voyager Inn. What a scam! Avoid the Voyager Inn at all costs!
par un voyageur
Publié le 30 juill. 2021 sur Expedia
When we arrived atbthe hotel we were yold that the hotel closed 5 weeks ago. We never received a notice or refund. They asked if we booked through Expedia andcI said yes, he told us that Expedia never contacted these bookings and tjey had people coming in upset. We finally found one hotel room available at Motel 6 for $205. Totally unacceptable!
par un voyageur
Publié le 27 juill. 2021 sur Expedia
Booked several months ahead through Expedia. Got confirmation emails along the way, even as close to our stay as 3 days before. Got off the plane and got to the hotel at 10:30pm to check in (2:30am our time from the east coast, so we were completely exhausted), just to find that the hotel was closed! Closed, and no one from Expedia or from the hotel bothered to contact me. As it turned out, the entire city of Anchorage, including up to and hour away, was booked solid. So after a loooong day of traveling, we had absolutely no where to stay. Don't book this hotel, and like I plan to do, don't book through Expedia ever again.
par un voyageur
Publié le 26 juill. 2021 sur Expedia
Booked this hotel quite some time ago. Arrived at the property and was told by some guys outside that the hotel has been closed over a year and that out reservation was now at their sister property, Captain Cook Hotel and that we had rooms over there. Went over to Captain Cook and was told that we can stay with them, but that my pre-paid reservation would not be honored and I would have to call Expedia and get a refund. If this is a sister property, they should have honored the reservation and not charge us an additonal amount. This has been the worst experience. The Captain Cook front desk employees were less than helpful amd required us to nook directly with them. I had to spend over an hour on hold with Expedia while on vacation to straighten out the situation.
par un voyageur
Publié le 19 juill. 2021 sur Expedia
par un voyageur
Voyager hotel closed for a month when we arrived!!
Publié le 19 juill. 2021 sur HotelsI booked the Voyager on Hotels.com and on arrival found the property had been closed for over a month. Hotels provided no advance warning so my party of 4 had to scramble to find a room in a fully booked town. Was lucky and able to find something but it cost me an extra $600 for 2 nights. Hotels.com did nothing for me after more than an hour on the phone.
par un voyageur
Publié le 18 juill. 2021 sur Expedia
The hotel was closed and no one ever contacted us! We arrived in Anchorage and called for a shuttle only to find out we were left without any accommodation! Imagine, the high season in Alaska and no place to sleep that night. I would avoid this place like the plague. They should had made sure to reach out to every person staying with them.
par un voyageur
Hotel shut down, couldn't stay
Publié le 18 juill. 2021 sur HotelsCan't really review too much as we showed up to our reservation to be informed that the entire hotel is shut down as a COVID quarantining site. No email or notice. Luckily we were able to get in at the Hotel Captain Cook which was fabulous. No way to email or easily message hotels.com so I will be phoning them now that I am home and have time to inform them what's happening with this hotel.
par un voyageur
Publié le 17 juill. 2021 sur Hotels
The hotel was a COVID quarantine hotel and they canceled our reservation without letting us know!!!
par un voyageur
Publié le 15 juill. 2021 sur Expedia
